Ashford Global IT
1800 Pembrook Dr. Suite 300
Orlando, Florida 32810
Toll Free: (888) 838-5498
Local: (407) 612-6999
Quick Overview:
Duration:
Self-Paced (22 hours)
Price per student: $499
Onsite or multi student discount
ITIL® V3 Foundation Course – eLearning (Self-Paced)
ITSM Academy's self-paced IT Infrastructure Library® (ITIL®) Version 3 (V3) Foundation eLearning Course offers real life, scenario-based eLearning. You will attend a Virtual Training Conference at a hotel in Bangkok. In this virtual atmosphere, conference tracks are hosted by two ITIL Experts, who explain the foundations of ITIL. As part of your stay at the hotel, you will have the opportunity to assist hotel management with different projects and scenarios that test your new ITIL knowledge.
This course provides a fun and engaging learning environment, while offering hands-on experience. The scenarios are geared to provide both theoretical and practical knowledge, facilitating an effective method for reinforcement and self-assessment.
This self-paced course introduces you to the Service Lifecycle, used to deliver (and exceed!) business expectations. It offers concrete foundation knowledge of the core disciplines of ITIL.
The ITIL best practice is composed of five core disciplines:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
These disciplines represent a Service Lifecycle framework that enhances alignment with the business while demonstrating business value, improving ROI, and enabling IT to solve specific operational needs.
Audience:
IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrators
IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrators
Learning Objectives:
At the end of this course, learners will be able to identify the:
At the end of this course, learners will be able to identify the:
- Key principles and concepts of IT Service Management (ITSM)
- Benefits of implementing ITIL in an organization
- Service Management processes and understand how they map to the Service Lifecycle
- Basic concepts and definitions related to the Service Lifecycle
- Activities and roles involved with the Service Lifecycle
- Relationships among the components of the Service Lifecycle and understand how they map to other components
- Factors that affect the effectiveness of the Service Lifecycle
Prerequisites:
- None, although a familiarity with IT service delivery is beneficial.
- Complete at least 20 hours of personal study by reviewing the ITIL Lifecycle Suite of books.
Course/Student Material:
Learners can print various components of this course, along with a Quick Reference Card and a First Aid Kit. There is also an on-line Exam Preparation Guide.
Learners can print various components of this course, along with a Quick Reference Card and a First Aid Kit. There is also an on-line Exam Preparation Guide.
ITIL Expert:
Earn 2 credits of the 22 required to achieve the ITIL Expert Certification.
Earn 2 credits of the 22 required to achieve the ITIL Expert Certification.
Project Management Institute (PMI) Professional Development Units (PDUs):
ITSM Academy is recognized by PMI as a Global R.E.P. Project Management Professionals earn 22 contact hours or PDUs upon completion of this course.
System Requirements:
Pentium IV, Internet Explorer 6.x, Cookies enabled, JavaScript enabled, Macromedia Flash Player 8.0 and above, speakers or a headset, minimum 1024 x 768 pixel resolution, broadband Internet connection.
Pentium IV, Internet Explorer 6.x, Cookies enabled, JavaScript enabled, Macromedia Flash Player 8.0 and above, speakers or a headset, minimum 1024 x 768 pixel resolution, broadband Internet connection.
Note: The exam is not bundled with the course, and can be purchased from www.prometric.com.
License Agreement:
These eLearning products are licensed for use by A SINGLE INDIVIDUAL USER. It CANNOT be shared, sold, or otherwise distributed. It is NOT licensed for use on a network or other shared devices. Multi-user and networkable licenses are available. Please contact us for more information.
These eLearning products are licensed for use by A SINGLE INDIVIDUAL USER. It CANNOT be shared, sold, or otherwise distributed. It is NOT licensed for use on a network or other shared devices. Multi-user and networkable licenses are available. Please contact us for more information.
This License Agreement (“License”) is a legal agreement between you (the individual or single entity who has purchased this License) and ITSM Academy. By accessing or otherwise using the Courseware, you agree to be bound by the terms of this License. If you do not agree to the terms of this License, do not use the Courseware. All rights not expressly granted herein are expressly reserved and retained by ITSM Academy.
LICENSE GRANT. Subject to the provisions contained herein and the full payment of all applicable License Fees, ITSM Academy hereby grants to you a nonexclusive and nontransferable license to use the Courseware. THE COURSEWARE IS THE COPYRIGHTED WORK OF ITSM ACADEMY OR ITS SUPPLIERS AND IS PROTECTED BY THE COPYRIGHT LAWS OF THE UNITED STATES AND INTERNATIONAL TREATY PROVISIONS. THE COURSEWARE IS ONLY LICENSED TO YOU.
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