ITIL® V3 Foundation Course

Course Description:

This exciting and dynamic 3-day ITIL® Foundation Certification training course introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course also positions the student to successfully complete the associated exam, required for entry into the future ITIL V3 intermediate level training courses. The ITIL Version 3 best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.

Audience:

IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrators

Learning Objectives:

At the end of this course, you will be able to:

Identify the key principles and concepts of IT Service Management.
Identify the benefits of implementing ITIL in an organization.
Identify the Service Management processes and how they map to the Service Lifecycle.
Identify the basic concepts and definitions related to the Service Lifecycle.
Identify the activities and roles involved with the Service Lifecycle.
Identify the relationship of each component of the Service Lifecycle and how they map to other components.
Identify the factors that affect the effectiveness of the Service Lifecycle.

Course Organizational Logistics:

Classroom with U-shaped seating arrangement
Whiteboard, projector, flipchart
25 students maximum
Course runs 8:30am - 4:30pm each day. The exam will be from 4:00pm - 5:00pm on the last day.

Prerequisites:

None, although a familiarity with IT service delivery will be beneficial.
Complete at least 20 hours of personal study by reviewing the ITIL Lifecycle Suite of books.

Course/Student Material:

Students receive a copy of the course syllabus, classroom presentation material, practice exam, case study, homework and assignments.

About the Examination:

Accredited Foundation training is strongly recommended but not a prerequisite.
The exam is a closed book, forty (40) multiple choice questions.
The pass score is 65% (26 out of 40 questions).
The exam lasts 60 minutes.

Credits:

Upon successful passing of the ITIL V3 Foundation exam, the student will be recognized with 2 credits in the ITIL V3 Qualification Scheme.
Project Management Institute – Professional Development Units (PDUs) = 22

Ashford Global IT provides the following Success Guarantee:
In the event that a student does not successfully complete the certification exam:

We will give a voucher for one exam re-take.
Our instructors will be available to the student for questions.
We will provide materials to assist the student's study for the exam.
The student may re-attend an open enrollment class at no cost in preparation for the exam but will need to bring the class material from the original class.

With Ashford Global IT’s Success Guarantee, combined with our competitive pricing, we feel sure we can meet and surpass your expectations for this class.

Please click here for information regarding Ashford Global IT’s ITIL Expert Pass option.

Schedule

Type	Start Date	Location	Status:	Register
Classroom	Jun 5, 2012	Irvine
Classroom	Jun 5, 2012	Los Angeles
Classroom	Jun 5, 2012	Sacramento
Classroom	Jun 5, 2012	San Diego
Classroom	Jun 5, 2012	San Francisco
Classroom	Jun 5, 2012	San Jose
Classroom	Jun 5, 2012	Portland
Classroom	Jun 5, 2012	Salem
Classroom	Jun 5, 2012	Olympia
Classroom	Jun 5, 2012	Seattle
Classroom	Jun 12, 2012	Phoenix
Classroom	Jun 12, 2012	Denver
Classroom	Jun 12, 2012	Boise
Classroom	Jun 12, 2012	Helena
Classroom	Jun 12, 2012	Santa Fe
Classroom	Jun 12, 2012	Carson City
Classroom	Jun 12, 2012	Las vegas
Classroom	Jun 12, 2012	Salt Lake City
Classroom	Jun 12, 2012	Cheyenne
Classroom	Jun 26, 2012	Columbia
Classroom	Jun 26, 2012	Montgomery
Classroom	Jun 26, 2012	Jackson
Classroom	Jun 26, 2012	Ft Lauderdale
Classroom	Jun 26, 2012	Orlando
Classroom	Jun 26, 2012	Atlanta
Classroom	Jun 26, 2012	Tampa
Classroom	Jun 26, 2012	Tallahassee
Classroom	Jun 26, 2012	Miami
Classroom	Jun 26, 2012	Charleston
Classroom	Jul 10, 2012	Washington, DC
Classroom	Jul 10, 2012	Nashville
Classroom	Jul 10, 2012	Raleigh
Classroom	Jul 10, 2012	Columbia
Classroom	Jul 10, 2012	Frankfort
Classroom	Jul 10, 2012	Baltimore
Classroom	Jul 10, 2012	Annapolis
Classroom	Jul 10, 2012	Dulles
Classroom	Jul 10, 2012	Norfolk
Classroom	Jul 10, 2012	Richmond
Classroom	Jul 10, 2012	Charleston
Classroom	Jul 10, 2012	Hartford
Classroom	Jul 10, 2012	Dover
Classroom	Jul 10, 2012	Boston
Classroom	Jul 10, 2012	Salem
Classroom	Jul 10, 2012	Augusta
Classroom	Jul 10, 2012	Concord
Classroom	Jul 10, 2012	Edison
Classroom	Jul 10, 2012	Morristown
Classroom	Jul 10, 2012	Trenton
Classroom	Jul 10, 2012	Albany
Classroom	Jul 10, 2012	New York
Classroom	Jul 10, 2012	Syracuse
Classroom	Jul 10, 2012	Columbus
Classroom	Jul 10, 2012	Harrisburg
Classroom	Jul 10, 2012	Philadelphia
Classroom	Jul 10, 2012	Providence
Classroom	Jul 17, 2012	Montpelier
Classroom	Jul 24, 2012	Little Rock
Classroom	Jul 24, 2012	Baton Rouge
Classroom	Jul 24, 2012	Oklahoma City
Classroom	Jul 24, 2012	Austin
Classroom	Jul 24, 2012	Dallas
Classroom	Jul 24, 2012	Houston
Classroom	Jul 24, 2012	Des Moines
Classroom	Jul 24, 2012	Chicago
Classroom	Jul 24, 2012	Springfield
Classroom	Jul 24, 2012	Indianapolis
Classroom	Jul 24, 2012	Kansas City
Classroom	Jul 24, 2012	Topeka
Classroom	Jul 24, 2012	Detroit
Classroom	Jul 24, 2012	Lansing
Classroom	Jul 24, 2012	Minneapolis
Classroom	Jul 24, 2012	St. Paul
Classroom	Jul 24, 2012	Jefferson City
Classroom	Jul 24, 2012	St Louis
Classroom	Jul 24, 2012	Bismarck
Classroom	Jul 24, 2012	Lincoln
Classroom	Jul 24, 2012	Pierre
Classroom	Jul 24, 2012	Madison
Classroom	Jul 31, 2012	Irvine
Classroom	Jul 31, 2012	Los Angeles
Classroom	Jul 31, 2012	Sacramento
Classroom	Jul 31, 2012	San Diego
Classroom	Jul 31, 2012	San Francisco
Classroom	Jul 31, 2012	San Jose
Classroom	Jul 31, 2012	Portland
Classroom	Jul 31, 2012	Salem
Classroom	Jul 31, 2012	Olympia
Classroom	Jul 31, 2012	Seattle
Classroom	Aug 7, 2012	Phoenix
Classroom	Aug 7, 2012	Denver
Classroom	Aug 7, 2012	Boise
Classroom	Aug 7, 2012	Helena
Classroom	Aug 7, 2012	Santa Fe
Classroom	Aug 7, 2012	Carson City
Classroom	Aug 7, 2012	Las vegas
Classroom	Aug 7, 2012	Salt Lake City
Classroom	Aug 7, 2012	Cheyenne
Classroom	Aug 21, 2012	Columbia
Classroom	Aug 21, 2012	Tampa
Classroom	Aug 21, 2012	Tallahassee
Classroom	Aug 21, 2012	Charleston
Classroom	Aug 21, 2012	Atlanta
Classroom	Aug 21, 2012	Montgomery
Classroom	Aug 21, 2012	Jackson
Classroom	Aug 21, 2012	Miami
Classroom	Aug 21, 2012	Ft Lauderdale
Classroom	Aug 21, 2012	Orlando
Classroom	Sep 4, 2012	Annapolis
Classroom	Sep 4, 2012	Baltimore
Classroom	Sep 4, 2012	Washington, DC
Classroom	Sep 4, 2012	Frankfort
Classroom	Sep 4, 2012	Raleigh
Classroom	Sep 4, 2012	Columbia
Classroom	Sep 4, 2012	Nashville
Classroom	Sep 4, 2012	Dulles
Classroom	Sep 4, 2012	Norfolk
Classroom	Sep 4, 2012	Richmond
Classroom	Sep 4, 2012	Charleston
Classroom	Sep 4, 2012	Hartford
Classroom	Sep 4, 2012	Dover
Classroom	Sep 4, 2012	Boston
Classroom	Sep 4, 2012	Salem
Classroom	Sep 4, 2012	Augusta
Classroom	Sep 4, 2012	Concord
Classroom	Sep 4, 2012	Edison
Classroom	Sep 4, 2012	Morristown
Classroom	Sep 4, 2012	Trenton
Classroom	Sep 4, 2012	Albany
Classroom	Sep 4, 2012	New York
Classroom	Sep 4, 2012	Syracuse
Classroom	Sep 4, 2012	Columbus
Classroom	Sep 4, 2012	Harrisburg
Classroom	Sep 4, 2012	Philadelphia
Classroom	Sep 4, 2012	Providence
Classroom	Sep 11, 2012	Montpelier
Classroom	Sep 18, 2012	Little Rock
Classroom	Sep 18, 2012	Baton Rouge
Classroom	Sep 18, 2012	Oklahoma City
Classroom	Sep 18, 2012	Austin
Classroom	Sep 18, 2012	Dallas
Classroom	Sep 18, 2012	Houston
Classroom	Sep 18, 2012	Des Moines
Classroom	Sep 18, 2012	Chicago
Classroom	Sep 18, 2012	Springfield
Classroom	Sep 18, 2012	Indianapolis
Classroom	Sep 18, 2012	Kansas City
Classroom	Sep 18, 2012	Topeka
Classroom	Sep 18, 2012	Detroit
Classroom	Sep 18, 2012	Lansing
Classroom	Sep 18, 2012	Minneapolis
Classroom	Sep 18, 2012	St. Paul
Classroom	Sep 18, 2012	Jefferson City
Classroom	Sep 18, 2012	St Louis
Classroom	Sep 18, 2012	Bismarck
Classroom	Sep 18, 2012	Lincoln
Classroom	Sep 18, 2012	Pierre
Classroom	Sep 18, 2012	Madison
Classroom	Sep 25, 2012	Irvine
Classroom	Sep 25, 2012	Los Angeles
Classroom	Sep 25, 2012	Sacramento
Classroom	Sep 25, 2012	San Diego
Classroom	Sep 25, 2012	San Francisco
Classroom	Sep 25, 2012	San Jose
Classroom	Sep 25, 2012	Portland
Classroom	Sep 25, 2012	Salem
Classroom	Sep 25, 2012	Olympia
Classroom	Sep 25, 2012	Seattle
Classroom	Oct 2, 2012	Phoenix
Classroom	Oct 2, 2012	Denver
Classroom	Oct 2, 2012	Boise
Classroom	Oct 2, 2012	Helena
Classroom	Oct 2, 2012	Santa Fe
Classroom	Oct 2, 2012	Carson City
Classroom	Oct 2, 2012	Las vegas
Classroom	Oct 2, 2012	Salt Lake City
Classroom	Oct 2, 2012	Cheyenne
Classroom	Oct 9, 2012	Columbia
Classroom	Oct 9, 2012	Jackson
Classroom	Oct 9, 2012	Montgomery
Classroom	Oct 9, 2012	Tallahassee
Classroom	Oct 9, 2012	Miami
Classroom	Oct 9, 2012	Tampa
Classroom	Oct 9, 2012	Atlanta
Classroom	Oct 9, 2012	Ft Lauderdale
Classroom	Oct 9, 2012	Orlando
Classroom	Oct 9, 2012	Charleston
Classroom	Oct 23, 2012	Raleigh
Classroom	Oct 23, 2012	Columbia
Classroom	Oct 23, 2012	Washington, DC
Classroom	Oct 23, 2012	Frankfort
Classroom	Oct 23, 2012	Baltimore
Classroom	Oct 23, 2012	Annapolis
Classroom	Oct 23, 2012	Nashville
Classroom	Oct 23, 2012	Dulles
Classroom	Oct 23, 2012	Norfolk
Classroom	Oct 23, 2012	Richmond
Classroom	Oct 23, 2012	Charleston
Classroom	Oct 30, 2012	Hartford
Classroom	Oct 30, 2012	Dover
Classroom	Oct 30, 2012	Boston
Classroom	Oct 30, 2012	Salem
Classroom	Oct 30, 2012	Augusta
Classroom	Oct 30, 2012	Concord
Classroom	Oct 30, 2012	Edison
Classroom	Oct 30, 2012	Morristown
Classroom	Oct 30, 2012	Trenton
Classroom	Oct 30, 2012	Albany
Classroom	Oct 30, 2012	New York
Classroom	Oct 30, 2012	Syracuse
Classroom	Oct 30, 2012	Columbus
Classroom	Oct 30, 2012	Harrisburg
Classroom	Oct 30, 2012	Philadelphia
Classroom	Oct 30, 2012	Providence
Classroom	Nov 6, 2012	Little Rock
Classroom	Nov 6, 2012	Baton Rouge
Classroom	Nov 6, 2012	Oklahoma City
Classroom	Nov 6, 2012	Austin
Classroom	Nov 6, 2012	Dallas
Classroom	Nov 6, 2012	Houston
Classroom	Nov 6, 2012	Montpelier
Classroom	Nov 13, 2012	Des Moines
Classroom	Nov 13, 2012	Chicago
Classroom	Nov 13, 2012	Springfield
Classroom	Nov 13, 2012	Indianapolis
Classroom	Nov 13, 2012	Kansas City
Classroom	Nov 13, 2012	Topeka
Classroom	Nov 13, 2012	Detroit
Classroom	Nov 13, 2012	Lansing
Classroom	Nov 13, 2012	Minneapolis
Classroom	Nov 13, 2012	St. Paul
Classroom	Nov 13, 2012	Jefferson City
Classroom	Nov 13, 2012	St Louis
Classroom	Nov 13, 2012	Bismarck
Classroom	Nov 13, 2012	Lincoln
Classroom	Nov 13, 2012	Pierre
Classroom	Nov 13, 2012	Madison
Classroom	Nov 27, 2012	Phoenix
Classroom	Nov 27, 2012	Denver
Classroom	Nov 27, 2012	Boise
Classroom	Nov 27, 2012	Helena
Classroom	Nov 27, 2012	Santa Fe
Classroom	Nov 27, 2012	Carson City
Classroom	Nov 27, 2012	Las vegas
Classroom	Nov 27, 2012	Salt Lake City
Classroom	Nov 27, 2012	Cheyenne
Classroom	Dec 11, 2012	Tampa
Classroom	Dec 11, 2012	Tallahassee
Classroom	Dec 11, 2012	Charleston
Classroom	Dec 11, 2012	Atlanta
Classroom	Dec 11, 2012	Montgomery
Classroom	Dec 11, 2012	Miami
Classroom	Dec 11, 2012	Columbia
Classroom	Dec 11, 2012	Orlando
Classroom	Dec 11, 2012	Jackson
Classroom	Dec 11, 2012	Ft Lauderdale
Classroom	Dec 18, 2012	Hartford
Classroom	Dec 18, 2012	Dover
Classroom	Dec 18, 2012	Boston
Classroom	Dec 18, 2012	Salem
Classroom	Dec 18, 2012	Augusta
Classroom	Dec 18, 2012	Concord
Classroom	Dec 18, 2012	Edison
Classroom	Dec 18, 2012	Morristown
Classroom	Dec 18, 2012	Trenton
Classroom	Dec 18, 2012	Albany
Classroom	Dec 18, 2012	New York
Classroom	Dec 18, 2012	Syracuse
Classroom	Dec 18, 2012	Columbus
Classroom	Dec 18, 2012	Harrisburg
Classroom	Dec 18, 2012	Philadelphia
Classroom	Dec 18, 2012	Providence
Classroom	Jan 8, 2013	Little Rock
Classroom	Jan 8, 2013	Baton Rouge
Classroom	Jan 8, 2013	Oklahoma City
Classroom	Jan 8, 2013	Austin
Classroom	Jan 8, 2013	Dallas
Classroom	Jan 8, 2013	Houston
Classroom	Jan 8, 2013	Irvine
Classroom	Jan 8, 2013	Los Angeles
Classroom	Jan 8, 2013	Sacramento
Classroom	Jan 8, 2013	San Diego
Classroom	Jan 8, 2013	San Francisco
Classroom	Jan 8, 2013	San Jose
Classroom	Jan 8, 2013	Portland
Classroom	Jan 8, 2013	Salem
Classroom	Jan 8, 2013	Olympia
Classroom	Jan 8, 2013	Seattle
Classroom	Jan 15, 2013	Phoenix
Classroom	Jan 15, 2013	Denver
Classroom	Jan 15, 2013	Boise
Classroom	Jan 15, 2013	Helena
Classroom	Jan 15, 2013	Santa Fe
Classroom	Jan 15, 2013	Carson City
Classroom	Jan 15, 2013	Las vegas
Classroom	Jan 15, 2013	Salt Lake City
Classroom	Jan 15, 2013	Cheyenne
Classroom	Feb 19, 2013	Hartford
Classroom	Feb 19, 2013	Dover
Classroom	Feb 19, 2013	Boston
Classroom	Feb 19, 2013	Salem
Classroom	Feb 19, 2013	Augusta
Classroom	Feb 19, 2013	Concord
Classroom	Feb 19, 2013	Edison
Classroom	Feb 19, 2013	Morristown
Classroom	Feb 19, 2013	Trenton
Classroom	Feb 19, 2013	Albany
Classroom	Feb 19, 2013	New York
Classroom	Feb 19, 2013	Syracuse
Classroom	Feb 19, 2013	Columbus
Classroom	Feb 19, 2013	Harrisburg
Classroom	Feb 19, 2013	Philadelphia
Classroom	Feb 19, 2013	Providence
Classroom	Feb 26, 2013	Montpelier
Classroom	Mar 5, 2013	Des Moines
Classroom	Mar 5, 2013	Chicago
Classroom	Mar 5, 2013	Springfield
Classroom	Mar 5, 2013	Indianapolis
Classroom	Mar 5, 2013	Kansas City
Classroom	Mar 5, 2013	Topeka
Classroom	Mar 5, 2013	Detroit
Classroom	Mar 5, 2013	Lansing
Classroom	Mar 5, 2013	Minneapolis
Classroom	Mar 5, 2013	St. Paul
Classroom	Mar 5, 2013	Jefferson City
Classroom	Mar 5, 2013	St Louis
Classroom	Mar 5, 2013	Bismarck
Classroom	Mar 5, 2013	Lincoln
Classroom	Mar 5, 2013	Pierre
Classroom	Mar 5, 2013	Madison
Classroom	Mar 12, 2013	Irvine
Classroom	Mar 12, 2013	Los Angeles
Classroom	Mar 12, 2013	Sacramento
Classroom	Mar 12, 2013	San Diego
Classroom	Mar 12, 2013	San Francisco
Classroom	Mar 12, 2013	San Jose
Classroom	Mar 12, 2013	Portland
Classroom	Mar 12, 2013	Salem
Classroom	Mar 12, 2013	Olympia
Classroom	Mar 12, 2013	Seattle
Classroom	Mar 19, 2013	Phoenix
Classroom	Mar 19, 2013	Denver
Classroom	Mar 19, 2013	Boise
Classroom	Mar 19, 2013	Helena
Classroom	Mar 19, 2013	Santa Fe
Classroom	Mar 19, 2013	Carson City
Classroom	Mar 19, 2013	Las vegas
Classroom	Mar 19, 2013	Salt Lake City
Classroom	Mar 19, 2013	Cheyenne

Copyright© Ashford Global IT. 2012. All rights reserved.
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.
IT Infrastructure Library® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.

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