Quick Overview:
Duration:
3 days
Price per student: $1495 (Exam Included)
Onsite or multi student discount
ITIL® V3 Foundation Course
Course Description:
This exciting and dynamic 3-day ITIL® Foundation Certification training course introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course also positions the student to successfully complete the associated exam, required for entry into the future ITIL V3 intermediate level training courses. The ITIL Version 3 best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.
Audience:
IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrators
Learning Objectives:
At the end of this course, you will be able to:
- Identify the key principles and concepts of IT Service Management.
- Identify the benefits of implementing ITIL in an organization.
- Identify the Service Management processes and how they map to the Service Lifecycle.
- Identify the basic concepts and definitions related to the Service Lifecycle.
- Identify the activities and roles involved with the Service Lifecycle.
- Identify the relationship of each component of the Service Lifecycle and how they map to other components.
- Identify the factors that affect the effectiveness of the Service Lifecycle.
Course Organizational Logistics:
- Classroom with U-shaped seating arrangement
- Whiteboard, projector, flipchart
- 25 students maximum
- Course runs 8:30am - 4:30pm each day. The exam will be from 4:00pm - 5:00pm on the last day.
Prerequisites:
- None, although a familiarity with IT service delivery will be beneficial.
- Complete at least 20 hours of personal study by reviewing the ITIL Lifecycle Suite of books.
Course/Student Material:
- Students receive a copy of the course syllabus, classroom presentation material, practice exam, case study, homework and assignments.
About the Examination:
- Accredited Foundation training is strongly recommended but not a prerequisite.
- The exam is a closed book, forty (40) multiple choice questions.
- The pass score is 65% (26 out of 40 questions).
- The exam lasts 60 minutes.
Credits:
- Upon successful passing of the ITIL V3 Foundation exam, the student will be recognized with 2 credits in the ITIL V3 Qualification Scheme.
- Project Management Institute – Professional Development Units (PDUs) = 22
Ashford Global IT provides the following Success Guarantee:
In the event that a student does not successfully complete the certification exam:
In the event that a student does not successfully complete the certification exam:
- We will give a voucher for one exam re-take.
- Our instructors will be available to the student for questions.
- We will provide materials to assist the student's study for the exam.
- The student may re-attend an open enrollment class at no cost in preparation for the exam but will need to bring the class material from the original class.
With Ashford Global IT’s Success Guarantee, combined with our competitive pricing, we feel sure we can meet and surpass your expectations for this class.
Schedule
| Type | Start Date | Location | Status: | Register | |
| Classroom | Jun 5, 2012 | Irvine | |||
| Classroom | Jun 5, 2012 | Los Angeles | |||
| Classroom | Jun 5, 2012 | Sacramento | |||
| Classroom | Jun 5, 2012 | San Diego | |||
| Classroom | Jun 5, 2012 | San Francisco | |||
| Classroom | Jun 5, 2012 | San Jose | |||
| Classroom | Jun 5, 2012 | Portland | |||
| Classroom | Jun 5, 2012 | Salem | |||
| Classroom | Jun 5, 2012 | Olympia | |||
| Classroom | Jun 5, 2012 | Seattle | |||
| Classroom | Jun 12, 2012 | Phoenix | |||
| Classroom | Jun 12, 2012 | Denver | |||
| Classroom | Jun 12, 2012 | Boise | |||
| Classroom | Jun 12, 2012 | Helena | |||
| Classroom | Jun 12, 2012 | Santa Fe | |||
| Classroom | Jun 12, 2012 | Carson City | |||
| Classroom | Jun 12, 2012 | Las vegas | |||
| Classroom | Jun 12, 2012 | Salt Lake City | |||
| Classroom | Jun 12, 2012 | Cheyenne | |||
| Classroom | Jun 26, 2012 | Columbia | |||
| Classroom | Jun 26, 2012 | Montgomery | |||
| Classroom | Jun 26, 2012 | Jackson | |||
| Classroom | Jun 26, 2012 | Ft Lauderdale | |||
| Classroom | Jun 26, 2012 | Orlando | |||
| Classroom | Jun 26, 2012 | Atlanta | |||
| Classroom | Jun 26, 2012 | Tampa | |||
| Classroom | Jun 26, 2012 | Tallahassee | |||
| Classroom | Jun 26, 2012 | Miami | |||
| Classroom | Jun 26, 2012 | Charleston | |||
| Classroom | Jul 10, 2012 | Washington, DC | |||
| Classroom | Jul 10, 2012 | Nashville | |||
| Classroom | Jul 10, 2012 | Raleigh | |||
| Classroom | Jul 10, 2012 | Columbia | |||
| Classroom | Jul 10, 2012 | Frankfort | |||
| Classroom | Jul 10, 2012 | Baltimore | |||
| Classroom | Jul 10, 2012 | Annapolis | |||
| Classroom | Jul 10, 2012 | Dulles | |||
| Classroom | Jul 10, 2012 | Norfolk | |||
| Classroom | Jul 10, 2012 | Richmond | |||
| Classroom | Jul 10, 2012 | Charleston | |||
| Classroom | Jul 10, 2012 | Hartford | |||
| Classroom | Jul 10, 2012 | Dover | |||
| Classroom | Jul 10, 2012 | Boston | |||
| Classroom | Jul 10, 2012 | Salem | |||
| Classroom | Jul 10, 2012 | Augusta | |||
| Classroom | Jul 10, 2012 | Concord | |||
| Classroom | Jul 10, 2012 | Edison | |||
| Classroom | Jul 10, 2012 | Morristown | |||
| Classroom | Jul 10, 2012 | Trenton | |||
| Classroom | Jul 10, 2012 | Albany | |||
| Classroom | Jul 10, 2012 | New York | |||
| Classroom | Jul 10, 2012 | Syracuse | |||
| Classroom | Jul 10, 2012 | Columbus | |||
| Classroom | Jul 10, 2012 | Harrisburg | |||
| Classroom | Jul 10, 2012 | Philadelphia | |||
| Classroom | Jul 10, 2012 | Providence | |||
| Classroom | Jul 17, 2012 | Montpelier | |||
| Classroom | Jul 24, 2012 | Little Rock | |||
| Classroom | Jul 24, 2012 | Baton Rouge | |||
| Classroom | Jul 24, 2012 | Oklahoma City | |||
| Classroom | Jul 24, 2012 | Austin | |||
| Classroom | Jul 24, 2012 | Dallas | |||
| Classroom | Jul 24, 2012 | Houston | |||
| Classroom | Jul 24, 2012 | Des Moines | |||
| Classroom | Jul 24, 2012 | Chicago | |||
| Classroom | Jul 24, 2012 | Springfield | |||
| Classroom | Jul 24, 2012 | Indianapolis | |||
| Classroom | Jul 24, 2012 | Kansas City | |||
| Classroom | Jul 24, 2012 | Topeka | |||
| Classroom | Jul 24, 2012 | Detroit | |||
| Classroom | Jul 24, 2012 | Lansing | |||
| Classroom | Jul 24, 2012 | Minneapolis | |||
| Classroom | Jul 24, 2012 | St. Paul | |||
| Classroom | Jul 24, 2012 | Jefferson City | |||
| Classroom | Jul 24, 2012 | St Louis | |||
| Classroom | Jul 24, 2012 | Bismarck | |||
| Classroom | Jul 24, 2012 | Lincoln | |||
| Classroom | Jul 24, 2012 | Pierre | |||
| Classroom | Jul 24, 2012 | Madison | |||
| Classroom | Jul 31, 2012 | Irvine | |||
| Classroom | Jul 31, 2012 | Los Angeles | |||
| Classroom | Jul 31, 2012 | Sacramento | |||
| Classroom | Jul 31, 2012 | San Diego | |||
| Classroom | Jul 31, 2012 | San Francisco | |||
| Classroom | Jul 31, 2012 | San Jose | |||
| Classroom | Jul 31, 2012 | Portland | |||
| Classroom | Jul 31, 2012 | Salem | |||
| Classroom | Jul 31, 2012 | Olympia | |||
| Classroom | Jul 31, 2012 | Seattle | |||
| Classroom | Aug 7, 2012 | Phoenix | |||
| Classroom | Aug 7, 2012 | Denver | |||
| Classroom | Aug 7, 2012 | Boise | |||
| Classroom | Aug 7, 2012 | Helena | |||
| Classroom | Aug 7, 2012 | Santa Fe | |||
| Classroom | Aug 7, 2012 | Carson City | |||
| Classroom | Aug 7, 2012 | Las vegas | |||
| Classroom | Aug 7, 2012 | Salt Lake City | |||
| Classroom | Aug 7, 2012 | Cheyenne | |||
| Classroom | Aug 21, 2012 | Columbia | |||
| Classroom | Aug 21, 2012 | Tampa | |||
| Classroom | Aug 21, 2012 | Tallahassee | |||
| Classroom | Aug 21, 2012 | Charleston | |||
| Classroom | Aug 21, 2012 | Atlanta | |||
| Classroom | Aug 21, 2012 | Montgomery | |||
| Classroom | Aug 21, 2012 | Jackson | |||
| Classroom | Aug 21, 2012 | Miami | |||
| Classroom | Aug 21, 2012 | Ft Lauderdale | |||
| Classroom | Aug 21, 2012 | Orlando | |||
| Classroom | Sep 4, 2012 | Annapolis | |||
| Classroom | Sep 4, 2012 | Baltimore | |||
| Classroom | Sep 4, 2012 | Washington, DC | |||
| Classroom | Sep 4, 2012 | Frankfort | |||
| Classroom | Sep 4, 2012 | Raleigh | |||
| Classroom | Sep 4, 2012 | Columbia | |||
| Classroom | Sep 4, 2012 | Nashville | |||
| Classroom | Sep 4, 2012 | Dulles | |||
| Classroom | Sep 4, 2012 | Norfolk | |||
| Classroom | Sep 4, 2012 | Richmond | |||
| Classroom | Sep 4, 2012 | Charleston | |||
| Classroom | Sep 4, 2012 | Hartford | |||
| Classroom | Sep 4, 2012 | Dover | |||
| Classroom | Sep 4, 2012 | Boston | |||
| Classroom | Sep 4, 2012 | Salem | |||
| Classroom | Sep 4, 2012 | Augusta | |||
| Classroom | Sep 4, 2012 | Concord | |||
| Classroom | Sep 4, 2012 | Edison | |||
| Classroom | Sep 4, 2012 | Morristown | |||
| Classroom | Sep 4, 2012 | Trenton | |||
| Classroom | Sep 4, 2012 | Albany | |||
| Classroom | Sep 4, 2012 | New York | |||
| Classroom | Sep 4, 2012 | Syracuse | |||
| Classroom | Sep 4, 2012 | Columbus | |||
| Classroom | Sep 4, 2012 | Harrisburg | |||
| Classroom | Sep 4, 2012 | Philadelphia | |||
| Classroom | Sep 4, 2012 | Providence | |||
| Classroom | Sep 11, 2012 | Montpelier | |||
| Classroom | Sep 18, 2012 | Little Rock | |||
| Classroom | Sep 18, 2012 | Baton Rouge | |||
| Classroom | Sep 18, 2012 | Oklahoma City | |||
| Classroom | Sep 18, 2012 | Austin | |||
| Classroom | Sep 18, 2012 | Dallas | |||
| Classroom | Sep 18, 2012 | Houston | |||
| Classroom | Sep 18, 2012 | Des Moines | |||
| Classroom | Sep 18, 2012 | Chicago | |||
| Classroom | Sep 18, 2012 | Springfield | |||
| Classroom | Sep 18, 2012 | Indianapolis | |||
| Classroom | Sep 18, 2012 | Kansas City | |||
| Classroom | Sep 18, 2012 | Topeka | |||
| Classroom | Sep 18, 2012 | Detroit | |||
| Classroom | Sep 18, 2012 | Lansing | |||
| Classroom | Sep 18, 2012 | Minneapolis | |||
| Classroom | Sep 18, 2012 | St. Paul | |||
| Classroom | Sep 18, 2012 | Jefferson City | |||
| Classroom | Sep 18, 2012 | St Louis | |||
| Classroom | Sep 18, 2012 | Bismarck | |||
| Classroom | Sep 18, 2012 | Lincoln | |||
| Classroom | Sep 18, 2012 | Pierre | |||
| Classroom | Sep 18, 2012 | Madison | |||
| Classroom | Sep 25, 2012 | Irvine | |||
| Classroom | Sep 25, 2012 | Los Angeles | |||
| Classroom | Sep 25, 2012 | Sacramento | |||
| Classroom | Sep 25, 2012 | San Diego | |||
| Classroom | Sep 25, 2012 | San Francisco | |||
| Classroom | Sep 25, 2012 | San Jose | |||
| Classroom | Sep 25, 2012 | Portland | |||
| Classroom | Sep 25, 2012 | Salem | |||
| Classroom | Sep 25, 2012 | Olympia | |||
| Classroom | Sep 25, 2012 | Seattle | |||
| Classroom | Oct 2, 2012 | Phoenix | |||
| Classroom | Oct 2, 2012 | Denver | |||
| Classroom | Oct 2, 2012 | Boise | |||
| Classroom | Oct 2, 2012 | Helena | |||
| Classroom | Oct 2, 2012 | Santa Fe | |||
| Classroom | Oct 2, 2012 | Carson City | |||
| Classroom | Oct 2, 2012 | Las vegas | |||
| Classroom | Oct 2, 2012 | Salt Lake City | |||
| Classroom | Oct 2, 2012 | Cheyenne | |||
| Classroom | Oct 9, 2012 | Columbia | |||
| Classroom | Oct 9, 2012 | Jackson | |||
| Classroom | Oct 9, 2012 | Montgomery | |||
| Classroom | Oct 9, 2012 | Tallahassee | |||
| Classroom | Oct 9, 2012 | Miami | |||
| Classroom | Oct 9, 2012 | Tampa | |||
| Classroom | Oct 9, 2012 | Atlanta | |||
| Classroom | Oct 9, 2012 | Ft Lauderdale | |||
| Classroom | Oct 9, 2012 | Orlando | |||
| Classroom | Oct 9, 2012 | Charleston | |||
| Classroom | Oct 23, 2012 | Raleigh | |||
| Classroom | Oct 23, 2012 | Columbia | |||
| Classroom | Oct 23, 2012 | Washington, DC | |||
| Classroom | Oct 23, 2012 | Frankfort | |||
| Classroom | Oct 23, 2012 | Baltimore | |||
| Classroom | Oct 23, 2012 | Annapolis | |||
| Classroom | Oct 23, 2012 | Nashville | |||
| Classroom | Oct 23, 2012 | Dulles | |||
| Classroom | Oct 23, 2012 | Norfolk | |||
| Classroom | Oct 23, 2012 | Richmond | |||
| Classroom | Oct 23, 2012 | Charleston | |||
| Classroom | Oct 30, 2012 | Hartford | |||
| Classroom | Oct 30, 2012 | Dover | |||
| Classroom | Oct 30, 2012 | Boston | |||
| Classroom | Oct 30, 2012 | Salem | |||
| Classroom | Oct 30, 2012 | Augusta | |||
| Classroom | Oct 30, 2012 | Concord | |||
| Classroom | Oct 30, 2012 | Edison | |||
| Classroom | Oct 30, 2012 | Morristown | |||
| Classroom | Oct 30, 2012 | Trenton | |||
| Classroom | Oct 30, 2012 | Albany | |||
| Classroom | Oct 30, 2012 | New York | |||
| Classroom | Oct 30, 2012 | Syracuse | |||
| Classroom | Oct 30, 2012 | Columbus | |||
| Classroom | Oct 30, 2012 | Harrisburg | |||
| Classroom | Oct 30, 2012 | Philadelphia | |||
| Classroom | Oct 30, 2012 | Providence | |||
| Classroom | Nov 6, 2012 | Little Rock | |||
| Classroom | Nov 6, 2012 | Baton Rouge | |||
| Classroom | Nov 6, 2012 | Oklahoma City | |||
| Classroom | Nov 6, 2012 | Austin | |||
| Classroom | Nov 6, 2012 | Dallas | |||
| Classroom | Nov 6, 2012 | Houston | |||
| Classroom | Nov 6, 2012 | Montpelier | |||
| Classroom | Nov 13, 2012 | Des Moines | |||
| Classroom | Nov 13, 2012 | Chicago | |||
| Classroom | Nov 13, 2012 | Springfield | |||
| Classroom | Nov 13, 2012 | Indianapolis | |||
| Classroom | Nov 13, 2012 | Kansas City | |||
| Classroom | Nov 13, 2012 | Topeka | |||
| Classroom | Nov 13, 2012 | Detroit | |||
| Classroom | Nov 13, 2012 | Lansing | |||
| Classroom | Nov 13, 2012 | Minneapolis | |||
| Classroom | Nov 13, 2012 | St. Paul | |||
| Classroom | Nov 13, 2012 | Jefferson City | |||
| Classroom | Nov 13, 2012 | St Louis | |||
| Classroom | Nov 13, 2012 | Bismarck | |||
| Classroom | Nov 13, 2012 | Lincoln | |||
| Classroom | Nov 13, 2012 | Pierre | |||
| Classroom | Nov 13, 2012 | Madison | |||
| Classroom | Nov 27, 2012 | Phoenix | |||
| Classroom | Nov 27, 2012 | Denver | |||
| Classroom | Nov 27, 2012 | Boise | |||
| Classroom | Nov 27, 2012 | Helena | |||
| Classroom | Nov 27, 2012 | Santa Fe | |||
| Classroom | Nov 27, 2012 | Carson City | |||
| Classroom | Nov 27, 2012 | Las vegas | |||
| Classroom | Nov 27, 2012 | Salt Lake City | |||
| Classroom | Nov 27, 2012 | Cheyenne | |||
| Classroom | Dec 11, 2012 | Tampa | |||
| Classroom | Dec 11, 2012 | Tallahassee | |||
| Classroom | Dec 11, 2012 | Charleston | |||
| Classroom | Dec 11, 2012 | Atlanta | |||
| Classroom | Dec 11, 2012 | Montgomery | |||
| Classroom | Dec 11, 2012 | Miami | |||
| Classroom | Dec 11, 2012 | Columbia | |||
| Classroom | Dec 11, 2012 | Orlando | |||
| Classroom | Dec 11, 2012 | Jackson | |||
| Classroom | Dec 11, 2012 | Ft Lauderdale | |||
| Classroom | Dec 18, 2012 | Hartford | |||
| Classroom | Dec 18, 2012 | Dover | |||
| Classroom | Dec 18, 2012 | Boston | |||
| Classroom | Dec 18, 2012 | Salem | |||
| Classroom | Dec 18, 2012 | Augusta | |||
| Classroom | Dec 18, 2012 | Concord | |||
| Classroom | Dec 18, 2012 | Edison | |||
| Classroom | Dec 18, 2012 | Morristown | |||
| Classroom | Dec 18, 2012 | Trenton | |||
| Classroom | Dec 18, 2012 | Albany | |||
| Classroom | Dec 18, 2012 | New York | |||
| Classroom | Dec 18, 2012 | Syracuse | |||
| Classroom | Dec 18, 2012 | Columbus | |||
| Classroom | Dec 18, 2012 | Harrisburg | |||
| Classroom | Dec 18, 2012 | Philadelphia | |||
| Classroom | Dec 18, 2012 | Providence | |||
| Classroom | Jan 8, 2013 | Little Rock | |||
| Classroom | Jan 8, 2013 | Baton Rouge | |||
| Classroom | Jan 8, 2013 | Oklahoma City | |||
| Classroom | Jan 8, 2013 | Austin | |||
| Classroom | Jan 8, 2013 | Dallas | |||
| Classroom | Jan 8, 2013 | Houston | |||
| Classroom | Jan 8, 2013 | Irvine | |||
| Classroom | Jan 8, 2013 | Los Angeles | |||
| Classroom | Jan 8, 2013 | Sacramento | |||
| Classroom | Jan 8, 2013 | San Diego | |||
| Classroom | Jan 8, 2013 | San Francisco | |||
| Classroom | Jan 8, 2013 | San Jose | |||
| Classroom | Jan 8, 2013 | Portland | |||
| Classroom | Jan 8, 2013 | Salem | |||
| Classroom | Jan 8, 2013 | Olympia | |||
| Classroom | Jan 8, 2013 | Seattle | |||
| Classroom | Jan 15, 2013 | Phoenix | |||
| Classroom | Jan 15, 2013 | Denver | |||
| Classroom | Jan 15, 2013 | Boise | |||
| Classroom | Jan 15, 2013 | Helena | |||
| Classroom | Jan 15, 2013 | Santa Fe | |||
| Classroom | Jan 15, 2013 | Carson City | |||
| Classroom | Jan 15, 2013 | Las vegas | |||
| Classroom | Jan 15, 2013 | Salt Lake City | |||
| Classroom | Jan 15, 2013 | Cheyenne | |||
| Classroom | Feb 19, 2013 | Hartford | |||
| Classroom | Feb 19, 2013 | Dover | |||
| Classroom | Feb 19, 2013 | Boston | |||
| Classroom | Feb 19, 2013 | Salem | |||
| Classroom | Feb 19, 2013 | Augusta | |||
| Classroom | Feb 19, 2013 | Concord | |||
| Classroom | Feb 19, 2013 | Edison | |||
| Classroom | Feb 19, 2013 | Morristown | |||
| Classroom | Feb 19, 2013 | Trenton | |||
| Classroom | Feb 19, 2013 | Albany | |||
| Classroom | Feb 19, 2013 | New York | |||
| Classroom | Feb 19, 2013 | Syracuse | |||
| Classroom | Feb 19, 2013 | Columbus | |||
| Classroom | Feb 19, 2013 | Harrisburg | |||
| Classroom | Feb 19, 2013 | Philadelphia | |||
| Classroom | Feb 19, 2013 | Providence | |||
| Classroom | Feb 26, 2013 | Montpelier | |||
| Classroom | Mar 5, 2013 | Des Moines | |||
| Classroom | Mar 5, 2013 | Chicago | |||
| Classroom | Mar 5, 2013 | Springfield | |||
| Classroom | Mar 5, 2013 | Indianapolis | |||
| Classroom | Mar 5, 2013 | Kansas City | |||
| Classroom | Mar 5, 2013 | Topeka | |||
| Classroom | Mar 5, 2013 | Detroit | |||
| Classroom | Mar 5, 2013 | Lansing | |||
| Classroom | Mar 5, 2013 | Minneapolis | |||
| Classroom | Mar 5, 2013 | St. Paul | |||
| Classroom | Mar 5, 2013 | Jefferson City | |||
| Classroom | Mar 5, 2013 | St Louis | |||
| Classroom | Mar 5, 2013 | Bismarck | |||
| Classroom | Mar 5, 2013 | Lincoln | |||
| Classroom | Mar 5, 2013 | Pierre | |||
| Classroom | Mar 5, 2013 | Madison | |||
| Classroom | Mar 12, 2013 | Irvine | |||
| Classroom | Mar 12, 2013 | Los Angeles | |||
| Classroom | Mar 12, 2013 | Sacramento | |||
| Classroom | Mar 12, 2013 | San Diego | |||
| Classroom | Mar 12, 2013 | San Francisco | |||
| Classroom | Mar 12, 2013 | San Jose | |||
| Classroom | Mar 12, 2013 | Portland | |||
| Classroom | Mar 12, 2013 | Salem | |||
| Classroom | Mar 12, 2013 | Olympia | |||
| Classroom | Mar 12, 2013 | Seattle | |||
| Classroom | Mar 19, 2013 | Phoenix | |||
| Classroom | Mar 19, 2013 | Denver | |||
| Classroom | Mar 19, 2013 | Boise | |||
| Classroom | Mar 19, 2013 | Helena | |||
| Classroom | Mar 19, 2013 | Santa Fe | |||
| Classroom | Mar 19, 2013 | Carson City | |||
| Classroom | Mar 19, 2013 | Las vegas | |||
| Classroom | Mar 19, 2013 | Salt Lake City | |||
| Classroom | Mar 19, 2013 | Cheyenne | |||





