ITIL® V3 Foundation Course – Virtual Instructor-Led

Today’s business functions need Information Technology (IT) to achieve strategic goals. Organizations are investing in IT services to ensure business goals are met and high-quality services are delivered. There is a need to stay updated and well-informed to grow and compete in this constantly developing business world. ITIL® V3 offers various courses to develop and enhance the knowledge and skills of IT professionals.

Within the ITIL Qualification Scheme, there are various certification levels: ITIL Foundation in IT Service Management, ITIL Intermediate Level, ITIL Expert, and ITIL Master. To move to the ITIL Intermediate Level, a student first needs to obtain the ITIL Foundation Certificate in IT Service Management. The ITIL V3 Foundation course provides an introduction to the framework of ITIL. In an effort to reach busy professionals, Ashford Global IT is now offering the ITIL V3 Foundation course as a virtual instructor-led (VIL) training course.

Course Description:

The Virtual Instructor-Led ITIL V3 Foundation course allows you to participate in the class from anywhere in the world – be it your house, your office or anywhere else. All you need is a computer and a reliable Internet connection to participate in these training sessions. Unlike self-paced online courses, virtual instructor-led training sessions are at a set time with a live instructor. The Virtual Instructor-Led ITIL V3 Foundation course is divided into five half-day sessions which are usually held from 1p.m. – 5p.m. Eastern Standard Time.

In a virtual instructor-led class, you will feel as if you are sitting in a traditional classroom environment. You will participate in lectures, discussions, and hands-on activities. You will interact with your instructor and classmates through a chat window. You can ask questions or share your opinions. You will receive the same high-quality education as one may experience in any conventional class. A case study approach is used to ensure that you thoroughly grasp the fundamental concepts of the course.

Through this ITIL V3 Foundation class, you will be introduced to ITIL, IT Service Management (ITSM), and the five Service Lifecycle stages: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. An overview of the various stages is given, and information is presented regarding their key processes, procedures, activities, and implementation. This VIL course will cover the same information and material as the traditional classroom ITIL V3 Foundation training course.

Audience:

The course is aimed towards those who require a fundamental understanding of the ITIL framework or need to know how ITIL can enhance the quality of IT services within an organization. IT professionals working in an organization which has recently adopted ITIL should also attend this course to stay better informed. Typical roles include (but are not limited to): IT managers, IT support staff, IT consultants, business managers, business process owners, IT developers, service providers, and system integrators.

Learning Objectives:

Upon completion of this course, certification candidates will be able to identify:

The key principles and concepts of ITSM
Benefits of implementing ITIL in an organization
IT Service Management processes and how these processes map to the Service Lifecycle
Basic concepts and definitions related to the Service Lifecycle
Activities and roles involved with ITSM
How ITSM processes can help achieve business excellence
Factors that affect the effectiveness of the Service Lifecycle

Prerequisites:

No prerequisites are required to enroll in this course; however, some familiarity with IT service delivery will be beneficial.
Complete at least 20 hours of personal study by reviewing the ITIL Lifecycle Suite of books.

Course/Student Material:

Students receive a copy of the course syllabus, classroom presentation material, practice exam, case study, homework and assignments.

About the Examination:

The exam is forty (40) multiple choice questions.
The pass score is 65% (26 out of 40 questions).
The exam lasts 60 minutes.
The exam is closed book.
Students in the Virtual Instructor-Led ITIL V3 Foundation course will be issued a voucher for the ITIL V3 Foundation Certification exam. Students can set up their own web-based exam but will need to identify a proctor.

Credits:

Upon successful passing of the ITIL V3 Foundation exam, the student will be recognized with 2 credits in the ITIL V3 Qualification Scheme.
Project Management Institute – Professional Development Units (PDUs) = 22

Ashford Global IT provides the following Success Guarantee:
In the event that a student does not successfully pass the certification exam:

We will give a voucher for one exam re-take (provided the first exam was scheduled and taken within 3 business days of the end of the training course).
Our instructors will be available to the student for questions.
We will provide materials to assist the student in studying for the exam.
The student may re-attend an open enrollment class at no cost in preparation for the exam, but the student will need to bring the class material from the original class.

With Ashford Global IT’s Success Guarantee, combined with our competitive pricing, we feel sure we can meet and surpass your expectations for this class.

Please click here for information regarding Ashford Global IT’s ITIL Expert Pass option.

Schedule

Type	Start Date	Location	Status:	Register
Online	May 7, 2012	Online
Online	Jul 2, 2012	Online
Online	Jul 16, 2012	Online
Online	Aug 27, 2012	Online
Online	Sep 10, 2012	Online
Online	Oct 22, 2012	Online
Online	Nov 5, 2012	Online
Online	Dec 10, 2012	Online
Online	Dec 31, 2012	Online
Online	Feb 11, 2013	Online
Online	Feb 18, 2013	Online
Online	Apr 22, 2013	Online

Copyright© Ashford Global IT. 2012. All rights reserved.
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.
IT Infrastructure Library® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.

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