ITIL® V3 Continual Service Improvement Lifecycle Course

• Individuals who have their ITIL V3 Foundation Certificate (or the ITIL V2 Foundation + V3 Foundation Bridge Certificate) who want to pursue the intermediate and advanced level ITIL Certifications.
• Individuals who require a deeper understanding of the CSI stage of the Service Lifecycle and how activities in this Lifecycle stage may be implemented to enhance the quality of IT service management within an organization.
• IT professionals working in or new to a CSI environment who require and understanding of the concepts, processes, functions and activities involved.
• Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is one of the prerequisite modules.
• Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite.
• A typical role includes (but is not restricted to): CIO, CTO, manager, supervisor, team leader, designer, architect, planner, IT consultant, IT audit manager, IT security manager, service test manager and ITSM trainer.

• Understanding Service Management as a Practice and CSI principles, purpose and objective
• Understanding how all CSI processes interact with other Service Lifecycle processes
• The sub-processes, activities, methods and functions used in each of the CSI processes
• The roles and responsibilities within CSI and the activities and functions to achieve operational excellence
• How to measure CSI performance
• Understanding technology and implementation requirements in support of CSI
• The challenges, critical success factors and risks related with CSI

• Hold an ITIL V3 Foundation Certificate or ITIL V2 Foundation + V3 Foundation Bridge Certificate
• Complete at least 21 hours of personal study by reviewing the Continual Service Improvement publication.

• Students receive a copy of the course syllabus, classroom presentation material, practice exam, case study, homework and assignments.

• Upon successful passing of the ITIL V3 CSI Lifecycle exam, the student will be recognized with 3 credits in the ITIL Qualification Scheme.
• Project Management Institute – Professional Development Units (PDUs) = 22

• We will give a voucher for one exam re-take.
• Our instructors will be available to the student for questions.
• We will provide materials to assist the student's study for the exam.
• The student may re-attend an open enrollment class at no cost in preparation for the exam but will need to bring the class material from the original class.

Schedule