ITIL V3 Awareness Course

Course Description:
The 1 day ITIL V3 Awareness course provides learners with the unique opportunity to receive an introduction to the concepts of ITIL and ITSM. It provides an overview of the concepts within the ITIL best practices domain while also introducing the key ITIL processes. This non-certificate course explains how ITIL processes are driven by a Service Lifecycle to provide smooth functioning to organizations, thus ensuring high-quality services to their customers. It has been designed for learners who need a basic awareness of ITIL V3 as a general interest, as part of a larger program initiative as opposed to the full certification Foundation course or for those who may not be sure of their future V3 training path and want to assess ITIL / ITSM viability in their organization.

Audience:
The Awareness course will be of interest to:

IT Staff, IT and Business Executives, IT Consultants, Key Business Users, IT Developers.

Learning Objectives:
At the end of this course, the learner will be introduced to:

Current business challenges
Frameworks, Standards, Best Practices & Governance – where does ITIL fit?
ITIL description and value
IT Service Management concepts
ITIL V2 versus V3
ITIL qualifications
The Lifecycle approach to Service Management
ITIL’s processes within the Lifecycle context
Concepts & terminology of each phase in the Lifecycle
Additional information on key processes
Implementation considerations

Course Organizational Logistics:

A maximum of 25 students can attend this course with 1 instructor
Classroom with U-shaped seating arrangement
Whiteboard, flipchart, projector
Course runs 8:30am – 4:00pm each day

Prerequisites:
None

Course Student Material:
Students receive a copy of the classroom presentation material.

About the Examination:
There is no exam associated with this course.

Credits:

None in the ITIL scheme