Ashford Global IT
1800 Pembrook Dr. Suite 300
Orlando, Florida 32810
Toll Free: (888) 838-5498
Local: (407) 612-6999
ITIL® V2 Practitioner Course (Release and Control)
We regret to inform you this class is no longer offered. However, here is a link to the more recent edition: ITIL® V3 Release, Control and Validation Capability Course.
This course focuses on the implementation and management of the processes and functions involved in achieving control and stability within an IT infrastructure. These include effective Change and Release Management processes, based on an effective Configuration Management system. It is aimed at optimizing quality of service by responding to the need for changes in a controlled and time effective manner, while also
keeping information about the infrastructure up-to-date and relevant.
- Plan the key activities in the Change Management, Release Management, and Configuration Management processes
- Plan the exchange of appropriate information relevant to managing the Release and Control processes
- Initiate actions to ensure the key activities in the Release and Control processes meet the agreed objectives
- Report on the effectiveness and efficiency of the activities in the Release and Control processes
- Organize the exchange of appropriate information with other processes, users and suppliers
- Maintain the procedures of the Release and Control processes
- Maintain the baselines of configurations and status information of Configuration Items
- Advise on the back-out and test plans for changes and releases
- Coordinate and monitor changes (including preparing and taking part in Change Advisory Board meetings)
- Monitor and optimize the Release and Control processes
- Propose improvements, based on results of monitoring and/or reviews
- Plan and conduct change, release, and configuration audits
- The ITIL® Foundation certificate.
- Before taking the Practitioner examination, a candidate must have attended accredited training and completed the practical assignments successfully. (Accomplished by attending this course)
Two years of relevant work experience.
ITIL® Process Practitioners and Process Owners.
Learning Objectives:
At the end of this course, you will be able to:
- Understand the ITIL® model sufficiently to be able to develop, implement and manage an Integrated Change and Release Management framework, using Configuration Management as a critical component.
- Take and pass the exam for the Practitioner's Certificate Release and Control
- Understand best practices for requesting, assessing, approving and deploying changes to IT services, and be able to relate how these processes contribute to an increase in functionality and quality of IT services.
- Copy of visual aids used in the classroom
- Practice Exam and Assignments
- ITIL® Service Support (ISBN 0113300158)
- Up to 12 participants maximum (minimum 5 students)
- Classroom with U-shaped seating arrangement
- Minimum 1 break out area (for student discussions during practical assignements)
- Whiteboard
- Flipchart (2)
- Projector
In the event that a student does not successfully complete the certification exam:
- We will give a voucher for one exam re-take.
- Our instructors will be available to the student for questions.
- We will provide materials to assist the student's study for the exam.
- The student may re-attend an open enrollment class at no cost in preparation for the exam but will need to bring the class material from the original class.
