Ashford Global IT
1800 Pembrook Dr. Suite 300
Orlando, Florida 32810
Toll Free: (888) 838-5498
Local: (407) 612-6999
ITIL® V2 Service Manager Course
We regret to inform you this class is no longer offered. However, here is a link to the more recent edition: ITIL® V3 Managing Across the Lifecycle Course.
Course Introduction:
This course leads to ITIL Service Manager Certificate. The course gets into detailed process descriptions, practical implementation and improvement issues, organizational challenges in smooth IT Service Management and Delivery in a practical and case study oriented setting.
Course Description:
This intensive course is designed to help IT Service Managers gain a deeper and more practical understanding of ITIL processes, and the key implementation issues – both process oriented and organizational issues. This practical oriented course uses case studies, role plays and presentations to test and improve the participant’s essential managerial skills.
The course is divided into 2x5 days with ideally 2-3 weeks between the first and the second session. After the second session participants come together once more for 2 days to prepare for the exam using the examination case study. This course leads to Service Manager Certification from EXIN.
Audience:
IT Service Managers, ITIL Process Owners, Practitioners, and Implementation Consultants
IT Service Managers, ITIL Process Owners, Practitioners, and Implementation Consultants
Learning Objectives:
At the end of this course, you will be able to:
- Record, Guard and Improve the selected ITIL Processes
- Analyze IT Service Management processes within an organization.
- Design the organizational structure for implementing processes.
- Describe the IT Service Management processes.
- Assess and audit IT Service Management processes.
- Implement change processes Perform proper written (reports, memos, project plans) and verbal communication.
- Identify important Management skills required to be a good service manage.
Ashford Global IT provides the following Success Guarantee:
In the event that a student does not successfully complete the certification exam:
In the event that a student does not successfully complete the certification exam:
- We will give a voucher for one exam re-take.
- Our instructors will be available to the student for questions.
- We will provide materials to assist the student's study for the exam.
- The student may re-attend an open enrollment class at no cost in preparation for the exam but will need to bring the class material from the original class.
With Ashford Global IT’s Success Guarantee, combined with our competitive pricing, we feel sure we can meet and surpass your expectations for this class.
