Ashford Global IT
1800 Pembrook Dr. Suite 300
Orlando, Florida 32810
Toll Free: (888) 838-5498
Local: (407) 612-6999
ITIL® V2 Foundation
We regret to inform you this class is no longer offered. However, here is a link to the more recent edition: ITIL® V3 Foundation.
Course Description:
This exciting and dynamic 3-day course introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course also positions the student to successfully complete the associated exam, required for entry into the future ITIL V3 intermediate level training courses. The ITIL Version 3 best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.
Audience:
IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrators
Learning Objectives:
At the end of this course, you will be able to:
This exciting and dynamic 3-day course introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course also positions the student to successfully complete the associated exam, required for entry into the future ITIL V3 intermediate level training courses. The ITIL Version 3 best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.
Audience:
IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrators
Learning Objectives:
At the end of this course, you will be able to:
- Identify the key principles and concepts of IT Service Management.
- Identify the benefits of implementing ITIL in an organization.
- Identify the Service Management processes and how they map to the Service Lifecycle.
- Identify the basic concepts and definitions related to the Service Lifecycle.
- Identify the activities and roles involved with the Service Lifecycle.
- Identify the relationship of each component of the Service Lifecycle and how they map to other components.
- Identify the factors that affect the effectiveness of the Service Lifecycle.
Course Logistics / Systems Requirements:
- Classroom with U-shaped seating arrangement
- Whiteboard, projector, flipchart
- 25 students maximum
- Course runs 8:30 – 4:30 each day
- If required, the exam can be scheduled from 4:00 – 5:00 on the last day
Prerequisites:
None, although a familiarity with IT service delivery will be beneficial.
Course Student Material:
Students receive a copy of the classroom presentation material.
About the Examination:
- Accredited Foundation training is strongly recommended but not a prerequisite.
- The exam is a closed book, forty (40) multiple choice questions. The pass score is 65% (26 out of 40 questions). The exam lasts 60 minutes.
Credits:
- Upon successful passing of the ITIL V3 Foundation exam, the student will be recognized with 2 credits in the ITIL® V3 qualification scheme.
Ashford Global IT provides the following Success Guarantee:
In the event that a student does not successfully complete the certification exam:
In the event that a student does not successfully complete the certification exam:
- We will give a voucher for one exam re-take.
- Our instructors will be available to the student for questions.
- We will provide materials to assist the student's study for the exam.
- The student may re-attend an open enrollment class at no cost in preparation for the exam but will need to bring the class material from the original class.
With Ashford Global IT’s Success Guarantee, combined with our competitive pricing, we feel sure we can meet and surpass your expectations for this class.
