Effective Business Writing

Course Specifications

Course Length: 1.0 day(s)

Course Description

Though businesses increasingly rely on technology, technological skills alone do not guarantee success in the workplace. You must still develop your ideas, express them clearly, and persuade others of their viability. This course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments.

Course Objective: You will organize and write effective business documents.

Target Student: This course is for individuals who need to write clearly and concisely in a professional environment.

Delivery Method: Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities.

Performance-Based Objectives

Upon successful completion of this course, students will be able to:

Organize and write clear and concise email and instant messages that are appropriate to your company's business culture.
Write effective business communications.
Write letters that are clear, precise, and appropriate to your audience.
Organize and write a business proposal, complete with visuals, and an executive summary that employ effective strategies of persuasion.

Course Content

Lesson 1: Writing Email and Other Electronic Communication

Topic 1A: Organize Your Materials

Topic 1B: Write an Email

Topic 1C: Write Instant Messages

Lesson 2: Writing Effective Business Communication

Topic 2A: Analyze Your Audience

Topic 2B: Write an Internal Announcement

Topic 2C: Write an Email Responding to Routine Requests

Topic 2D: Write an Email to Respond Positively to Customer Complaints

Topic 2E: Write Bad-News Messages

Lesson 3: Writing a Business Letter

Topic 3A: Write a Business Letter

Topic 3B: Write a Thank-You Letter

Lesson 4: Writing Business Proposals

Topic 4A: Persuade Your Audience

Topic 4B: Write an Executive Summary

Topic 4C: Use Visuals

Schedule

Type	Start Date	Location	Status:	Register
Classroom	Feb 21, 2012	Columbia
Classroom	Feb 21, 2012	Jackson
Classroom	Feb 21, 2012	Montgomery
Classroom	Feb 21, 2012	Miami
Classroom	Feb 21, 2012	Orlando
Classroom	Feb 21, 2012	Ft Lauderdale
Classroom	Feb 21, 2012	Atlanta
Classroom	Feb 21, 2012	Tallahassee
Classroom	Feb 21, 2012	Charleston
Classroom	Feb 21, 2012	Tampa
Classroom	Mar 6, 2012	Baltimore
Classroom	Mar 6, 2012	Nashville
Classroom	Mar 6, 2012	Columbia
Classroom	Mar 6, 2012	Frankfort
Classroom	Mar 6, 2012	Washington, DC
Classroom	Mar 6, 2012	Raleigh
Classroom	Mar 6, 2012	Annapolis
Classroom	Mar 6, 2012	Dulles
Classroom	Mar 6, 2012	Norfolk
Classroom	Mar 6, 2012	Richmond
Classroom	Mar 6, 2012	Charleston
Classroom	Mar 20, 2012	Little Rock
Classroom	Mar 20, 2012	Baton Rouge
Classroom	Mar 20, 2012	Oklahoma City
Classroom	Mar 20, 2012	Austin
Classroom	Mar 20, 2012	Dallas
Classroom	Mar 20, 2012	Houston
Classroom	Apr 17, 2012	Columbia
Classroom	Apr 17, 2012	Jackson
Classroom	Apr 17, 2012	Montgomery
Classroom	Apr 17, 2012	Tampa
Classroom	Apr 17, 2012	Tallahassee
Classroom	Apr 17, 2012	Charleston
Classroom	Apr 17, 2012	Miami
Classroom	Apr 17, 2012	Ft Lauderdale
Classroom	Apr 17, 2012	Atlanta
Classroom	Apr 17, 2012	Orlando
Classroom	May 1, 2012	Columbia
Classroom	May 1, 2012	Raleigh
Classroom	May 1, 2012	Annapolis
Classroom	May 1, 2012	Frankfort
Classroom	May 1, 2012	Baltimore
Classroom	May 1, 2012	Washington, DC
Classroom	May 1, 2012	Nashville
Classroom	May 1, 2012	Dulles
Classroom	May 1, 2012	Norfolk
Classroom	May 1, 2012	Richmond
Classroom	May 1, 2012	Charleston
Classroom	May 1, 2012	Hartford
Classroom	May 1, 2012	Dover
Classroom	May 1, 2012	Boston
Classroom	May 1, 2012	Salem
Classroom	May 1, 2012	Augusta
Classroom	May 1, 2012	Concord
Classroom	May 1, 2012	Edison
Classroom	May 1, 2012	Morristown
Classroom	May 1, 2012	Trenton
Classroom	May 1, 2012	Albany
Classroom	May 1, 2012	New York
Classroom	May 1, 2012	Syracuse
Classroom	May 1, 2012	Columbus
Classroom	May 1, 2012	Harrisburg
Classroom	May 1, 2012	Philadelphia
Classroom	May 1, 2012	Providence
Classroom	May 8, 2012	Montpelier
Classroom	May 15, 2012	Little Rock
Classroom	May 15, 2012	Baton Rouge
Classroom	May 15, 2012	Oklahoma City
Classroom	May 15, 2012	Austin
Classroom	May 15, 2012	Dallas
Classroom	May 15, 2012	Houston
Classroom	May 15, 2012	Des Moines
Classroom	May 15, 2012	Chicago
Classroom	May 15, 2012	Springfield
Classroom	May 15, 2012	Indianapolis
Classroom	May 15, 2012	Kansas City
Classroom	May 15, 2012	Topeka
Classroom	May 15, 2012	Detroit
Classroom	May 15, 2012	Lansing
Classroom	May 15, 2012	Minneapolis
Classroom	May 15, 2012	St. Paul
Classroom	May 15, 2012	Jefferson City
Classroom	May 15, 2012	St Louis
Classroom	May 15, 2012	Bismarck
Classroom	May 15, 2012	Lincoln
Classroom	May 15, 2012	Pierre
Classroom	May 15, 2012	Madison
Classroom	May 22, 2012	Irvine
Classroom	May 22, 2012	Los Angeles
Classroom	May 22, 2012	Sacramento
Classroom	May 22, 2012	San Diego
Classroom	May 22, 2012	San Francisco
Classroom	May 22, 2012	San Jose
Classroom	May 22, 2012	Portland
Classroom	May 22, 2012	Salem
Classroom	May 22, 2012	Olympia
Classroom	May 22, 2012	Seattle
Classroom	May 29, 2012	Phoenix
Classroom	May 29, 2012	Denver
Classroom	May 29, 2012	Boise
Classroom	May 29, 2012	Helena
Classroom	May 29, 2012	Santa Fe
Classroom	May 29, 2012	Carson City
Classroom	May 29, 2012	Las vegas
Classroom	May 29, 2012	Salt Lake City
Classroom	May 29, 2012	Cheyenne
Classroom	Jun 12, 2012	Ft Lauderdale
Classroom	Jun 12, 2012	Columbia
Classroom	Jun 12, 2012	Jackson
Classroom	Jun 12, 2012	Montgomery
Classroom	Jun 12, 2012	Atlanta
Classroom	Jun 12, 2012	Tampa
Classroom	Jun 12, 2012	Miami
Classroom	Jun 12, 2012	Orlando
Classroom	Jun 12, 2012	Tallahassee
Classroom	Jun 12, 2012	Charleston
Classroom	Jun 26, 2012	Nashville
Classroom	Jun 26, 2012	Raleigh
Classroom	Jun 26, 2012	Columbia
Classroom	Jun 26, 2012	Washington, DC
Classroom	Jun 26, 2012	Annapolis
Classroom	Jun 26, 2012	Frankfort
Classroom	Jun 26, 2012	Baltimore
Classroom	Jun 26, 2012	Dulles
Classroom	Jun 26, 2012	Norfolk
Classroom	Jun 26, 2012	Richmond
Classroom	Jun 26, 2012	Charleston
Classroom	Jun 26, 2012	Hartford
Classroom	Jun 26, 2012	Dover
Classroom	Jun 26, 2012	Boston
Classroom	Jun 26, 2012	Salem
Classroom	Jun 26, 2012	Augusta
Classroom	Jun 26, 2012	Concord
Classroom	Jun 26, 2012	Edison
Classroom	Jun 26, 2012	Morristown
Classroom	Jun 26, 2012	Trenton
Classroom	Jun 26, 2012	Albany
Classroom	Jun 26, 2012	New York
Classroom	Jun 26, 2012	Syracuse
Classroom	Jun 26, 2012	Columbus
Classroom	Jun 26, 2012	Harrisburg
Classroom	Jun 26, 2012	Philadelphia
Classroom	Jun 26, 2012	Providence
Classroom	Jul 3, 2012	Montpelier
Classroom	Jul 10, 2012	Little Rock
Classroom	Jul 10, 2012	Baton Rouge
Classroom	Jul 10, 2012	Oklahoma City
Classroom	Jul 10, 2012	Austin
Classroom	Jul 10, 2012	Dallas
Classroom	Jul 10, 2012	Houston
Classroom	Jul 10, 2012	Des Moines
Classroom	Jul 10, 2012	Chicago
Classroom	Jul 10, 2012	Springfield
Classroom	Jul 10, 2012	Indianapolis
Classroom	Jul 10, 2012	Kansas City
Classroom	Jul 10, 2012	Topeka
Classroom	Jul 10, 2012	Detroit
Classroom	Jul 10, 2012	Lansing
Classroom	Jul 10, 2012	Minneapolis
Classroom	Jul 10, 2012	St. Paul
Classroom	Jul 10, 2012	Jefferson City
Classroom	Jul 10, 2012	St Louis
Classroom	Jul 10, 2012	Bismarck
Classroom	Jul 10, 2012	Lincoln
Classroom	Jul 10, 2012	Pierre
Classroom	Jul 10, 2012	Madison
Classroom	Jul 17, 2012	Irvine
Classroom	Jul 17, 2012	Los Angeles
Classroom	Jul 17, 2012	Sacramento
Classroom	Jul 17, 2012	San Diego
Classroom	Jul 17, 2012	San Francisco
Classroom	Jul 17, 2012	San Jose
Classroom	Jul 17, 2012	Portland
Classroom	Jul 17, 2012	Salem
Classroom	Jul 17, 2012	Olympia
Classroom	Jul 17, 2012	Seattle
Classroom	Jul 24, 2012	Phoenix
Classroom	Jul 24, 2012	Denver
Classroom	Jul 24, 2012	Boise
Classroom	Jul 24, 2012	Helena
Classroom	Jul 24, 2012	Santa Fe
Classroom	Jul 24, 2012	Carson City
Classroom	Jul 24, 2012	Las vegas
Classroom	Jul 24, 2012	Salt Lake City
Classroom	Jul 24, 2012	Cheyenne
Classroom	Aug 7, 2012	Tampa
Classroom	Aug 7, 2012	Tallahassee
Classroom	Aug 7, 2012	Charleston
Classroom	Aug 7, 2012	Montgomery
Classroom	Aug 7, 2012	Jackson
Classroom	Aug 7, 2012	Miami
Classroom	Aug 7, 2012	Atlanta
Classroom	Aug 7, 2012	Columbia
Classroom	Aug 7, 2012	Ft Lauderdale
Classroom	Aug 7, 2012	Orlando
Classroom	Aug 21, 2012	Raleigh
Classroom	Aug 21, 2012	Baltimore
Classroom	Aug 21, 2012	Annapolis
Classroom	Aug 21, 2012	Frankfort
Classroom	Aug 21, 2012	Washington, DC
Classroom	Aug 21, 2012	Columbia
Classroom	Aug 21, 2012	Nashville
Classroom	Aug 21, 2012	Dulles
Classroom	Aug 21, 2012	Norfolk
Classroom	Aug 21, 2012	Richmond
Classroom	Aug 21, 2012	Charleston
Classroom	Aug 21, 2012	Hartford
Classroom	Aug 21, 2012	Dover
Classroom	Aug 21, 2012	Boston
Classroom	Aug 21, 2012	Salem
Classroom	Aug 21, 2012	Augusta
Classroom	Aug 21, 2012	Concord
Classroom	Aug 21, 2012	Edison
Classroom	Aug 21, 2012	Morristown
Classroom	Aug 21, 2012	Trenton
Classroom	Aug 21, 2012	Albany
Classroom	Aug 21, 2012	New York
Classroom	Aug 21, 2012	Syracuse
Classroom	Aug 21, 2012	Columbus
Classroom	Aug 21, 2012	Harrisburg
Classroom	Aug 21, 2012	Philadelphia
Classroom	Aug 21, 2012	Providence
Classroom	Aug 28, 2012	Montpelier
Classroom	Sep 4, 2012	Little Rock
Classroom	Sep 4, 2012	Baton Rouge
Classroom	Sep 4, 2012	Oklahoma City
Classroom	Sep 4, 2012	Austin
Classroom	Sep 4, 2012	Dallas
Classroom	Sep 4, 2012	Houston
Classroom	Sep 4, 2012	Des Moines
Classroom	Sep 4, 2012	Chicago
Classroom	Sep 4, 2012	Springfield
Classroom	Sep 4, 2012	Indianapolis
Classroom	Sep 4, 2012	Kansas City
Classroom	Sep 4, 2012	Topeka
Classroom	Sep 4, 2012	Detroit
Classroom	Sep 4, 2012	Lansing
Classroom	Sep 4, 2012	Minneapolis
Classroom	Sep 4, 2012	St. Paul
Classroom	Sep 4, 2012	Jefferson City
Classroom	Sep 4, 2012	St Louis
Classroom	Sep 4, 2012	Bismarck
Classroom	Sep 4, 2012	Lincoln
Classroom	Sep 4, 2012	Pierre
Classroom	Sep 4, 2012	Madison
Classroom	Sep 11, 2012	Irvine
Classroom	Sep 11, 2012	Los Angeles
Classroom	Sep 11, 2012	Sacramento
Classroom	Sep 11, 2012	San Diego
Classroom	Sep 11, 2012	San Francisco
Classroom	Sep 11, 2012	San Jose
Classroom	Sep 11, 2012	Portland
Classroom	Sep 11, 2012	Salem
Classroom	Sep 11, 2012	Olympia
Classroom	Sep 11, 2012	Seattle
Classroom	Sep 18, 2012	Phoenix
Classroom	Sep 18, 2012	Denver
Classroom	Sep 18, 2012	Boise
Classroom	Sep 18, 2012	Helena
Classroom	Sep 18, 2012	Santa Fe
Classroom	Sep 18, 2012	Carson City
Classroom	Sep 18, 2012	Las vegas
Classroom	Sep 18, 2012	Salt Lake City
Classroom	Sep 18, 2012	Cheyenne
Classroom	Oct 2, 2012	Columbia
Classroom	Oct 2, 2012	Montgomery
Classroom	Oct 2, 2012	Jackson
Classroom	Oct 2, 2012	Orlando
Classroom	Oct 2, 2012	Tampa
Classroom	Oct 2, 2012	Charleston
Classroom	Oct 2, 2012	Tallahassee
Classroom	Oct 2, 2012	Miami
Classroom	Oct 2, 2012	Atlanta
Classroom	Oct 2, 2012	Ft Lauderdale
Classroom	Oct 16, 2012	Nashville
Classroom	Oct 16, 2012	Raleigh
Classroom	Oct 16, 2012	Columbia
Classroom	Oct 16, 2012	Washington, DC
Classroom	Oct 16, 2012	Frankfort
Classroom	Oct 16, 2012	Baltimore
Classroom	Oct 16, 2012	Annapolis
Classroom	Oct 16, 2012	Dulles
Classroom	Oct 16, 2012	Norfolk
Classroom	Oct 16, 2012	Richmond
Classroom	Oct 16, 2012	Charleston
Classroom	Oct 16, 2012	Hartford
Classroom	Oct 16, 2012	Dover
Classroom	Oct 16, 2012	Boston
Classroom	Oct 16, 2012	Salem
Classroom	Oct 16, 2012	Augusta
Classroom	Oct 16, 2012	Concord
Classroom	Oct 16, 2012	Edison
Classroom	Oct 16, 2012	Morristown
Classroom	Oct 16, 2012	Trenton
Classroom	Oct 16, 2012	Albany
Classroom	Oct 16, 2012	New York
Classroom	Oct 16, 2012	Syracuse
Classroom	Oct 16, 2012	Columbus
Classroom	Oct 16, 2012	Harrisburg
Classroom	Oct 16, 2012	Philadelphia
Classroom	Oct 16, 2012	Providence
Classroom	Oct 23, 2012	Montpelier
Classroom	Oct 30, 2012	Little Rock
Classroom	Oct 30, 2012	Baton Rouge
Classroom	Oct 30, 2012	Oklahoma City
Classroom	Oct 30, 2012	Austin
Classroom	Oct 30, 2012	Dallas
Classroom	Oct 30, 2012	Houston
Classroom	Oct 30, 2012	Des Moines
Classroom	Oct 30, 2012	Chicago
Classroom	Oct 30, 2012	Springfield
Classroom	Oct 30, 2012	Indianapolis
Classroom	Oct 30, 2012	Kansas City
Classroom	Oct 30, 2012	Topeka
Classroom	Oct 30, 2012	Detroit
Classroom	Oct 30, 2012	Lansing
Classroom	Oct 30, 2012	Minneapolis
Classroom	Oct 30, 2012	St. Paul
Classroom	Oct 30, 2012	Jefferson City
Classroom	Oct 30, 2012	St Louis
Classroom	Oct 30, 2012	Bismarck
Classroom	Oct 30, 2012	Lincoln
Classroom	Oct 30, 2012	Pierre
Classroom	Oct 30, 2012	Madison
Classroom	Nov 6, 2012	Irvine
Classroom	Nov 6, 2012	Los Angeles
Classroom	Nov 6, 2012	Sacramento
Classroom	Nov 6, 2012	San Diego
Classroom	Nov 6, 2012	San Francisco
Classroom	Nov 6, 2012	San Jose
Classroom	Nov 6, 2012	Portland
Classroom	Nov 6, 2012	Salem
Classroom	Nov 6, 2012	Olympia
Classroom	Nov 6, 2012	Seattle
Classroom	Nov 13, 2012	Phoenix
Classroom	Nov 13, 2012	Denver
Classroom	Nov 13, 2012	Boise
Classroom	Nov 13, 2012	Helena
Classroom	Nov 13, 2012	Santa Fe
Classroom	Nov 13, 2012	Carson City
Classroom	Nov 13, 2012	Las vegas
Classroom	Nov 13, 2012	Salt Lake City
Classroom	Nov 13, 2012	Cheyenne
Classroom	Nov 27, 2012	Columbia
Classroom	Nov 27, 2012	Jackson
Classroom	Nov 27, 2012	Montgomery
Classroom	Nov 27, 2012	Tampa
Classroom	Nov 27, 2012	Miami
Classroom	Nov 27, 2012	Charleston
Classroom	Nov 27, 2012	Atlanta
Classroom	Nov 27, 2012	Ft Lauderdale
Classroom	Nov 27, 2012	Tallahassee
Classroom	Nov 27, 2012	Orlando
Classroom	Dec 11, 2012	Annapolis
Classroom	Dec 11, 2012	Washington, DC
Classroom	Dec 11, 2012	Columbia
Classroom	Dec 11, 2012	Frankfort
Classroom	Dec 11, 2012	Baltimore
Classroom	Dec 11, 2012	Raleigh
Classroom	Dec 11, 2012	Nashville
Classroom	Dec 11, 2012	Dulles
Classroom	Dec 11, 2012	Norfolk
Classroom	Dec 11, 2012	Richmond
Classroom	Dec 11, 2012	Charleston
Classroom	Dec 11, 2012	Hartford
Classroom	Dec 11, 2012	Dover
Classroom	Dec 11, 2012	Boston
Classroom	Dec 11, 2012	Salem
Classroom	Dec 11, 2012	Augusta
Classroom	Dec 11, 2012	Concord
Classroom	Dec 11, 2012	Edison
Classroom	Dec 11, 2012	Morristown
Classroom	Dec 11, 2012	Trenton
Classroom	Dec 11, 2012	Albany
Classroom	Dec 11, 2012	New York
Classroom	Dec 11, 2012	Syracuse
Classroom	Dec 11, 2012	Columbus
Classroom	Dec 11, 2012	Harrisburg
Classroom	Dec 11, 2012	Philadelphia
Classroom	Dec 11, 2012	Providence
Classroom	Dec 18, 2012	Montpelier
Classroom	Dec 25, 2012	Little Rock
Classroom	Dec 25, 2012	Baton Rouge
Classroom	Dec 25, 2012	Oklahoma City
Classroom	Dec 25, 2012	Austin
Classroom	Dec 25, 2012	Dallas
Classroom	Dec 25, 2012	Houston
Classroom	Dec 25, 2012	Des Moines
Classroom	Dec 25, 2012	Chicago
Classroom	Dec 25, 2012	Springfield
Classroom	Dec 25, 2012	Indianapolis
Classroom	Dec 25, 2012	Kansas City
Classroom	Dec 25, 2012	Topeka
Classroom	Dec 25, 2012	Detroit
Classroom	Dec 25, 2012	Lansing
Classroom	Dec 25, 2012	Minneapolis
Classroom	Dec 25, 2012	St. Paul
Classroom	Dec 25, 2012	Jefferson City
Classroom	Dec 25, 2012	St Louis
Classroom	Dec 25, 2012	Bismarck
Classroom	Dec 25, 2012	Lincoln
Classroom	Dec 25, 2012	Pierre
Classroom	Dec 25, 2012	Madison
Classroom	Jan 1, 2013	Irvine
Classroom	Jan 1, 2013	Los Angeles
Classroom	Jan 1, 2013	Sacramento
Classroom	Jan 1, 2013	San Diego
Classroom	Jan 1, 2013	San Francisco
Classroom	Jan 1, 2013	San Jose
Classroom	Jan 1, 2013	Portland
Classroom	Jan 1, 2013	Salem
Classroom	Jan 1, 2013	Olympia
Classroom	Jan 1, 2013	Seattle
Classroom	Jan 8, 2013	Phoenix
Classroom	Jan 8, 2013	Denver
Classroom	Jan 8, 2013	Boise
Classroom	Jan 8, 2013	Helena
Classroom	Jan 8, 2013	Santa Fe
Classroom	Jan 8, 2013	Carson City
Classroom	Jan 8, 2013	Las vegas
Classroom	Jan 8, 2013	Salt Lake City
Classroom	Jan 8, 2013	Cheyenne
Classroom	Feb 5, 2013	Hartford
Classroom	Feb 5, 2013	Dover
Classroom	Feb 5, 2013	Boston
Classroom	Feb 5, 2013	Salem
Classroom	Feb 5, 2013	Augusta
Classroom	Feb 5, 2013	Concord
Classroom	Feb 5, 2013	Edison
Classroom	Feb 5, 2013	Morristown
Classroom	Feb 5, 2013	Trenton
Classroom	Feb 5, 2013	Albany
Classroom	Feb 5, 2013	New York
Classroom	Feb 5, 2013	Syracuse
Classroom	Feb 5, 2013	Columbus
Classroom	Feb 5, 2013	Harrisburg
Classroom	Feb 5, 2013	Philadelphia
Classroom	Feb 5, 2013	Providence
Classroom	Feb 12, 2013	Montpelier
Classroom	Feb 19, 2013	Des Moines
Classroom	Feb 19, 2013	Chicago
Classroom	Feb 19, 2013	Springfield
Classroom	Feb 19, 2013	Indianapolis
Classroom	Feb 19, 2013	Kansas City
Classroom	Feb 19, 2013	Topeka
Classroom	Feb 19, 2013	Detroit
Classroom	Feb 19, 2013	Lansing
Classroom	Feb 19, 2013	Minneapolis
Classroom	Feb 19, 2013	St. Paul
Classroom	Feb 19, 2013	Jefferson City
Classroom	Feb 19, 2013	St Louis
Classroom	Feb 19, 2013	Bismarck
Classroom	Feb 19, 2013	Lincoln
Classroom	Feb 19, 2013	Pierre
Classroom	Feb 19, 2013	Madison
Classroom	Feb 26, 2013	Irvine
Classroom	Feb 26, 2013	Los Angeles
Classroom	Feb 26, 2013	Sacramento
Classroom	Feb 26, 2013	San Diego
Classroom	Feb 26, 2013	San Francisco
Classroom	Feb 26, 2013	San Jose
Classroom	Feb 26, 2013	Portland
Classroom	Feb 26, 2013	Salem
Classroom	Feb 26, 2013	Olympia
Classroom	Feb 26, 2013	Seattle
Classroom	Mar 5, 2013	Phoenix
Classroom	Mar 5, 2013	Denver
Classroom	Mar 5, 2013	Boise
Classroom	Mar 5, 2013	Helena
Classroom	Mar 5, 2013	Santa Fe
Classroom	Mar 5, 2013	Carson City
Classroom	Mar 5, 2013	Las vegas
Classroom	Mar 5, 2013	Salt Lake City
Classroom	Mar 5, 2013	Cheyenne

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