Certified Process Design Engineer (CPDE)® Course

There are many frameworks defining best practices for achieving quality IT Service Management (ITSM) – ITIL®, ISO/IEC 20000, MOF, CobiT, CMMI, etc. While each describes a set of integrated processes and controls, none provide clear, step-by-step methods and techniques for actually designing, re-engineering and/or improving.

This five (5) day certification course teaches enrollees how to (re)engineer quality, lasting ITSM processes. Class provides hands-on opportunities to analyze, design, measure and integrate service management processes. The knowledge obtained in this course applies to every Service Management framework, standard and maturity model.

Learning Objectives:

Foundational Knowledge regarding ITSM Process Design including the
- Changing role of IT
- Importance of IT service management processes
- ISO/IEC 20000 international standard for IT service management
- Value chain and its effect on your processes
- Role of process maturity models
Defining and Analyzing Customer Requirements
Quality Management Principles
Defining and Documenting Processes
Assessing Process Maturity
The Ten Process Design and Improvement Steps
Process Design and Improvement Tools and Techniques
Producing Meaningful Metrics
Managing Organizational Change
Evaluating and Selecting IT Service Management Technologies

Classroom Experience:

Understanding process frameworks, standards and maturity models
Learning about process elements, models, usage and deliverables
Gathering and analyzing process requirements
Understanding the critical differences between developing, re-engineering and improving processes
Studying the importance of roles, responsibilities and functions
Developing a process definition document
Learning flowcharting techniques
Using automation within processes
Troubleshooting and improving processes
Developing meaningful metrics and converting data into usable information
Understanding the concepts of organizational change management

At the end of this course, learners are able - as CPDE's - to lead an effective and measurable process improvement program within their organization.

ITIL Expert:

CPDE has been endorsed by the APM Group as Complementary to the ITIL Scheme and awarded it a credit value of 1.5 toward ITIL Expert.

Ashford Global IT provides the following Success Guarantee:
In the event that a student does not successfully complete the certification exam:

The student may re-attend an open enrollment class at no cost in preparation for the exam but will need to bring the class material from the original class.

With Ashford Global IT’s Success Guarantee, combined with our competitive pricing, we feel sure we can meet and surpass your expectations for this class.

Schedule

Type	Start Date	Location	Status:	Register
Classroom	Mar 12, 2012	Miami
Classroom	Mar 12, 2012	Columbia
Classroom	Mar 12, 2012	Montgomery
Classroom	Mar 12, 2012	Jackson
Classroom	Mar 12, 2012	Tampa
Classroom	Mar 12, 2012	Tallahassee
Classroom	Mar 12, 2012	Charleston
Classroom	Mar 12, 2012	Ft Lauderdale
Classroom	Mar 12, 2012	Atlanta
Classroom	Mar 12, 2012	Orlando
Classroom	Mar 26, 2012	Baltimore
Classroom	Mar 26, 2012	Raleigh
Classroom	Mar 26, 2012	Columbia
Classroom	Mar 26, 2012	Annapolis
Classroom	Mar 26, 2012	Washington, DC
Classroom	Mar 26, 2012	Frankfort
Classroom	Mar 26, 2012	Nashville
Classroom	Mar 26, 2012	Dulles
Classroom	Mar 26, 2012	Norfolk
Classroom	Mar 26, 2012	Richmond
Classroom	Mar 26, 2012	Charleston
Classroom	Apr 9, 2012	Little Rock
Classroom	Apr 9, 2012	Baton Rouge
Classroom	Apr 9, 2012	Oklahoma City
Classroom	Apr 9, 2012	Austin
Classroom	Apr 9, 2012	Dallas
Classroom	Apr 9, 2012	Houston
Classroom	May 21, 2012	Tampa
Classroom	May 21, 2012	Columbia
Classroom	May 21, 2012	Jackson
Classroom	May 21, 2012	Orlando
Classroom	May 21, 2012	Tallahassee
Classroom	May 21, 2012	Montgomery
Classroom	May 21, 2012	Atlanta
Classroom	May 21, 2012	Miami
Classroom	May 21, 2012	Ft Lauderdale
Classroom	May 21, 2012	Charleston
Classroom	May 21, 2012	Hartford
Classroom	May 21, 2012	Dover
Classroom	May 21, 2012	Boston
Classroom	May 21, 2012	Salem
Classroom	May 21, 2012	Augusta
Classroom	May 21, 2012	Concord
Classroom	May 21, 2012	Edison
Classroom	May 21, 2012	Morristown
Classroom	May 21, 2012	Trenton
Classroom	May 21, 2012	Albany
Classroom	May 21, 2012	New York
Classroom	May 21, 2012	Syracuse
Classroom	May 21, 2012	Columbus
Classroom	May 21, 2012	Harrisburg
Classroom	May 21, 2012	Philadelphia
Classroom	May 21, 2012	Providence
Classroom	May 28, 2012	Montpelier
Classroom	Jun 4, 2012	Nashville
Classroom	Jun 4, 2012	Columbia
Classroom	Jun 4, 2012	Baltimore
Classroom	Jun 4, 2012	Frankfort
Classroom	Jun 4, 2012	Washington, DC
Classroom	Jun 4, 2012	Raleigh
Classroom	Jun 4, 2012	Annapolis
Classroom	Jun 4, 2012	Dulles
Classroom	Jun 4, 2012	Norfolk
Classroom	Jun 4, 2012	Richmond
Classroom	Jun 4, 2012	Charleston
Classroom	Jun 4, 2012	Des Moines
Classroom	Jun 4, 2012	Chicago
Classroom	Jun 4, 2012	Springfield
Classroom	Jun 4, 2012	Indianapolis
Classroom	Jun 4, 2012	Kansas City
Classroom	Jun 4, 2012	Topeka
Classroom	Jun 4, 2012	Detroit
Classroom	Jun 4, 2012	Lansing
Classroom	Jun 4, 2012	Minneapolis
Classroom	Jun 4, 2012	St. Paul
Classroom	Jun 4, 2012	Jefferson City
Classroom	Jun 4, 2012	St Louis
Classroom	Jun 4, 2012	Bismarck
Classroom	Jun 4, 2012	Lincoln
Classroom	Jun 4, 2012	Pierre
Classroom	Jun 4, 2012	Madison
Classroom	Jun 11, 2012	Irvine
Classroom	Jun 11, 2012	Los Angeles
Classroom	Jun 11, 2012	Sacramento
Classroom	Jun 11, 2012	San Diego
Classroom	Jun 11, 2012	San Francisco
Classroom	Jun 11, 2012	San Jose
Classroom	Jun 11, 2012	Portland
Classroom	Jun 11, 2012	Salem
Classroom	Jun 11, 2012	Olympia
Classroom	Jun 11, 2012	Seattle
Classroom	Jun 18, 2012	Little Rock
Classroom	Jun 18, 2012	Baton Rouge
Classroom	Jun 18, 2012	Oklahoma City
Classroom	Jun 18, 2012	Austin
Classroom	Jun 18, 2012	Dallas
Classroom	Jun 18, 2012	Houston
Classroom	Jun 18, 2012	Phoenix
Classroom	Jun 18, 2012	Denver
Classroom	Jun 18, 2012	Boise
Classroom	Jun 18, 2012	Helena
Classroom	Jun 18, 2012	Santa Fe
Classroom	Jun 18, 2012	Carson City
Classroom	Jun 18, 2012	Las vegas
Classroom	Jun 18, 2012	Salt Lake City
Classroom	Jun 18, 2012	Cheyenne
Classroom	Jul 23, 2012	Columbia
Classroom	Jul 23, 2012	Montgomery
Classroom	Jul 23, 2012	Jackson
Classroom	Jul 23, 2012	Tampa
Classroom	Jul 23, 2012	Charleston
Classroom	Jul 23, 2012	Miami
Classroom	Jul 23, 2012	Atlanta
Classroom	Jul 23, 2012	Ft Lauderdale
Classroom	Jul 23, 2012	Tallahassee
Classroom	Jul 23, 2012	Orlando
Classroom	Jul 30, 2012	Hartford
Classroom	Jul 30, 2012	Dover
Classroom	Jul 30, 2012	Boston
Classroom	Jul 30, 2012	Salem
Classroom	Jul 30, 2012	Augusta
Classroom	Jul 30, 2012	Concord
Classroom	Jul 30, 2012	Edison
Classroom	Jul 30, 2012	Morristown
Classroom	Jul 30, 2012	Trenton
Classroom	Jul 30, 2012	Albany
Classroom	Jul 30, 2012	New York
Classroom	Jul 30, 2012	Syracuse
Classroom	Jul 30, 2012	Columbus
Classroom	Jul 30, 2012	Harrisburg
Classroom	Jul 30, 2012	Philadelphia
Classroom	Jul 30, 2012	Providence
Classroom	Aug 6, 2012	Columbia
Classroom	Aug 6, 2012	Annapolis
Classroom	Aug 6, 2012	Washington, DC
Classroom	Aug 6, 2012	Frankfort
Classroom	Aug 6, 2012	Baltimore
Classroom	Aug 6, 2012	Raleigh
Classroom	Aug 6, 2012	Nashville
Classroom	Aug 6, 2012	Dulles
Classroom	Aug 6, 2012	Norfolk
Classroom	Aug 6, 2012	Richmond
Classroom	Aug 6, 2012	Charleston
Classroom	Aug 6, 2012	Montpelier
Classroom	Aug 13, 2012	Des Moines
Classroom	Aug 13, 2012	Chicago
Classroom	Aug 13, 2012	Springfield
Classroom	Aug 13, 2012	Indianapolis
Classroom	Aug 13, 2012	Kansas City
Classroom	Aug 13, 2012	Topeka
Classroom	Aug 13, 2012	Detroit
Classroom	Aug 13, 2012	Lansing
Classroom	Aug 13, 2012	Minneapolis
Classroom	Aug 13, 2012	St. Paul
Classroom	Aug 13, 2012	Jefferson City
Classroom	Aug 13, 2012	St Louis
Classroom	Aug 13, 2012	Bismarck
Classroom	Aug 13, 2012	Lincoln
Classroom	Aug 13, 2012	Pierre
Classroom	Aug 13, 2012	Madison
Classroom	Aug 20, 2012	Little Rock
Classroom	Aug 20, 2012	Baton Rouge
Classroom	Aug 20, 2012	Oklahoma City
Classroom	Aug 20, 2012	Austin
Classroom	Aug 20, 2012	Dallas
Classroom	Aug 20, 2012	Houston
Classroom	Aug 20, 2012	Irvine
Classroom	Aug 20, 2012	Los Angeles
Classroom	Aug 20, 2012	Sacramento
Classroom	Aug 20, 2012	San Diego
Classroom	Aug 20, 2012	San Francisco
Classroom	Aug 20, 2012	San Jose
Classroom	Aug 20, 2012	Portland
Classroom	Aug 20, 2012	Salem
Classroom	Aug 20, 2012	Olympia
Classroom	Aug 20, 2012	Seattle
Classroom	Aug 27, 2012	Phoenix
Classroom	Aug 27, 2012	Denver
Classroom	Aug 27, 2012	Boise
Classroom	Aug 27, 2012	Helena
Classroom	Aug 27, 2012	Santa Fe
Classroom	Aug 27, 2012	Carson City
Classroom	Aug 27, 2012	Las vegas
Classroom	Aug 27, 2012	Salt Lake City
Classroom	Aug 27, 2012	Cheyenne
Classroom	Oct 1, 2012	Montgomery
Classroom	Oct 1, 2012	Columbia
Classroom	Oct 1, 2012	Jackson
Classroom	Oct 1, 2012	Orlando
Classroom	Oct 1, 2012	Tampa
Classroom	Oct 1, 2012	Charleston
Classroom	Oct 1, 2012	Tallahassee
Classroom	Oct 1, 2012	Miami
Classroom	Oct 1, 2012	Atlanta
Classroom	Oct 1, 2012	Ft Lauderdale
Classroom	Oct 1, 2012	Hartford
Classroom	Oct 1, 2012	Dover
Classroom	Oct 1, 2012	Boston
Classroom	Oct 1, 2012	Salem
Classroom	Oct 1, 2012	Augusta
Classroom	Oct 1, 2012	Concord
Classroom	Oct 1, 2012	Edison
Classroom	Oct 1, 2012	Morristown
Classroom	Oct 1, 2012	Trenton
Classroom	Oct 1, 2012	Albany
Classroom	Oct 1, 2012	New York
Classroom	Oct 1, 2012	Syracuse
Classroom	Oct 1, 2012	Columbus
Classroom	Oct 1, 2012	Harrisburg
Classroom	Oct 1, 2012	Philadelphia
Classroom	Oct 1, 2012	Providence
Classroom	Oct 8, 2012	Montpelier
Classroom	Oct 15, 2012	Nashville
Classroom	Oct 15, 2012	Raleigh
Classroom	Oct 15, 2012	Columbia
Classroom	Oct 15, 2012	Washington, DC
Classroom	Oct 15, 2012	Frankfort
Classroom	Oct 15, 2012	Baltimore
Classroom	Oct 15, 2012	Annapolis
Classroom	Oct 15, 2012	Dulles
Classroom	Oct 15, 2012	Norfolk
Classroom	Oct 15, 2012	Richmond
Classroom	Oct 15, 2012	Charleston
Classroom	Oct 15, 2012	Des Moines
Classroom	Oct 15, 2012	Chicago
Classroom	Oct 15, 2012	Springfield
Classroom	Oct 15, 2012	Indianapolis
Classroom	Oct 15, 2012	Kansas City
Classroom	Oct 15, 2012	Topeka
Classroom	Oct 15, 2012	Detroit
Classroom	Oct 15, 2012	Lansing
Classroom	Oct 15, 2012	Minneapolis
Classroom	Oct 15, 2012	St. Paul
Classroom	Oct 15, 2012	Jefferson City
Classroom	Oct 15, 2012	St Louis
Classroom	Oct 15, 2012	Bismarck
Classroom	Oct 15, 2012	Lincoln
Classroom	Oct 15, 2012	Pierre
Classroom	Oct 15, 2012	Madison
Classroom	Oct 22, 2012	Irvine
Classroom	Oct 22, 2012	Los Angeles
Classroom	Oct 22, 2012	Sacramento
Classroom	Oct 22, 2012	San Diego
Classroom	Oct 22, 2012	San Francisco
Classroom	Oct 22, 2012	San Jose
Classroom	Oct 22, 2012	Portland
Classroom	Oct 22, 2012	Salem
Classroom	Oct 22, 2012	Olympia
Classroom	Oct 22, 2012	Seattle
Classroom	Oct 29, 2012	Little Rock
Classroom	Oct 29, 2012	Baton Rouge
Classroom	Oct 29, 2012	Oklahoma City
Classroom	Oct 29, 2012	Austin
Classroom	Oct 29, 2012	Dallas
Classroom	Oct 29, 2012	Houston
Classroom	Oct 29, 2012	Phoenix
Classroom	Oct 29, 2012	Denver
Classroom	Oct 29, 2012	Boise
Classroom	Oct 29, 2012	Helena
Classroom	Oct 29, 2012	Santa Fe
Classroom	Oct 29, 2012	Carson City
Classroom	Oct 29, 2012	Las vegas
Classroom	Oct 29, 2012	Salt Lake City
Classroom	Oct 29, 2012	Cheyenne
Classroom	Dec 10, 2012	Hartford
Classroom	Dec 10, 2012	Dover
Classroom	Dec 10, 2012	Boston
Classroom	Dec 10, 2012	Salem
Classroom	Dec 10, 2012	Augusta
Classroom	Dec 10, 2012	Concord
Classroom	Dec 10, 2012	Edison
Classroom	Dec 10, 2012	Morristown
Classroom	Dec 10, 2012	Trenton
Classroom	Dec 10, 2012	Albany
Classroom	Dec 10, 2012	New York
Classroom	Dec 10, 2012	Syracuse
Classroom	Dec 10, 2012	Columbus
Classroom	Dec 10, 2012	Harrisburg
Classroom	Dec 10, 2012	Philadelphia
Classroom	Dec 10, 2012	Providence
Classroom	Dec 17, 2012	Tampa
Classroom	Dec 17, 2012	Charleston
Classroom	Dec 17, 2012	Atlanta
Classroom	Dec 17, 2012	Jackson
Classroom	Dec 17, 2012	Montgomery
Classroom	Dec 17, 2012	Miami
Classroom	Dec 17, 2012	Columbia
Classroom	Dec 17, 2012	Tallahassee
Classroom	Dec 17, 2012	Orlando
Classroom	Dec 17, 2012	Ft Lauderdale
Classroom	Dec 17, 2012	Montpelier
Classroom	Dec 24, 2012	Des Moines
Classroom	Dec 24, 2012	Chicago
Classroom	Dec 24, 2012	Springfield
Classroom	Dec 24, 2012	Indianapolis
Classroom	Dec 24, 2012	Kansas City
Classroom	Dec 24, 2012	Topeka
Classroom	Dec 24, 2012	Detroit
Classroom	Dec 24, 2012	Lansing
Classroom	Dec 24, 2012	Minneapolis
Classroom	Dec 24, 2012	St. Paul
Classroom	Dec 24, 2012	Jefferson City
Classroom	Dec 24, 2012	St Louis
Classroom	Dec 24, 2012	Bismarck
Classroom	Dec 24, 2012	Lincoln
Classroom	Dec 24, 2012	Pierre
Classroom	Dec 24, 2012	Madison
Classroom	Dec 31, 2012	Washington, DC
Classroom	Dec 31, 2012	Raleigh
Classroom	Dec 31, 2012	Baltimore
Classroom	Dec 31, 2012	Annapolis
Classroom	Dec 31, 2012	Frankfort
Classroom	Dec 31, 2012	Columbia
Classroom	Dec 31, 2012	Nashville
Classroom	Dec 31, 2012	Dulles
Classroom	Dec 31, 2012	Norfolk
Classroom	Dec 31, 2012	Richmond
Classroom	Dec 31, 2012	Charleston
Classroom	Dec 31, 2012	Irvine
Classroom	Dec 31, 2012	Los Angeles
Classroom	Dec 31, 2012	Sacramento
Classroom	Dec 31, 2012	San Diego
Classroom	Dec 31, 2012	San Francisco
Classroom	Dec 31, 2012	San Jose
Classroom	Dec 31, 2012	Portland
Classroom	Dec 31, 2012	Salem
Classroom	Dec 31, 2012	Olympia
Classroom	Dec 31, 2012	Seattle
Classroom	Jan 7, 2013	Phoenix
Classroom	Jan 7, 2013	Denver
Classroom	Jan 7, 2013	Boise
Classroom	Jan 7, 2013	Helena
Classroom	Jan 7, 2013	Santa Fe
Classroom	Jan 7, 2013	Carson City
Classroom	Jan 7, 2013	Las vegas
Classroom	Jan 7, 2013	Salt Lake City
Classroom	Jan 7, 2013	Cheyenne
Classroom	Jan 14, 2013	Little Rock
Classroom	Jan 14, 2013	Baton Rouge
Classroom	Jan 14, 2013	Oklahoma City
Classroom	Jan 14, 2013	Austin
Classroom	Jan 14, 2013	Dallas
Classroom	Jan 14, 2013	Houston
Classroom	Feb 25, 2013	Hartford
Classroom	Feb 25, 2013	Dover
Classroom	Feb 25, 2013	Boston
Classroom	Feb 25, 2013	Salem
Classroom	Feb 25, 2013	Augusta
Classroom	Feb 25, 2013	Concord
Classroom	Feb 25, 2013	Edison
Classroom	Feb 25, 2013	Morristown
Classroom	Feb 25, 2013	Trenton
Classroom	Feb 25, 2013	Albany
Classroom	Feb 25, 2013	New York
Classroom	Feb 25, 2013	Syracuse
Classroom	Feb 25, 2013	Columbus
Classroom	Feb 25, 2013	Harrisburg
Classroom	Feb 25, 2013	Philadelphia
Classroom	Feb 25, 2013	Providence
Classroom	Mar 4, 2013	Montpelier
Classroom	Mar 11, 2013	Des Moines
Classroom	Mar 11, 2013	Chicago
Classroom	Mar 11, 2013	Springfield
Classroom	Mar 11, 2013	Indianapolis
Classroom	Mar 11, 2013	Kansas City
Classroom	Mar 11, 2013	Topeka
Classroom	Mar 11, 2013	Detroit
Classroom	Mar 11, 2013	Lansing
Classroom	Mar 11, 2013	Minneapolis
Classroom	Mar 11, 2013	St. Paul
Classroom	Mar 11, 2013	Jefferson City
Classroom	Mar 11, 2013	St Louis
Classroom	Mar 11, 2013	Bismarck
Classroom	Mar 11, 2013	Lincoln
Classroom	Mar 11, 2013	Pierre
Classroom	Mar 11, 2013	Madison
Classroom	Mar 18, 2013	Irvine
Classroom	Mar 18, 2013	Los Angeles
Classroom	Mar 18, 2013	Sacramento
Classroom	Mar 18, 2013	San Diego
Classroom	Mar 18, 2013	San Francisco
Classroom	Mar 18, 2013	San Jose
Classroom	Mar 18, 2013	Portland
Classroom	Mar 18, 2013	Salem
Classroom	Mar 18, 2013	Olympia
Classroom	Mar 18, 2013	Seattle
Classroom	Mar 25, 2013	Phoenix
Classroom	Mar 25, 2013	Denver
Classroom	Mar 25, 2013	Boise
Classroom	Mar 25, 2013	Helena
Classroom	Mar 25, 2013	Santa Fe
Classroom	Mar 25, 2013	Carson City
Classroom	Mar 25, 2013	Las vegas
Classroom	Mar 25, 2013	Salt Lake City
Classroom	Mar 25, 2013	Cheyenne

Copyright© Ashford Global IT. 2012. All rights reserved.
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.
IT Infrastructure Library® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.

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