Many IT organizations depend on their ability to effectively provide support services on a day-to-day basis. They do this by focusing their available resources on monitoring and responding to events and incidents in a timely manner. Outages of even a few minutes can cost thousands of dollars; thus, organizations must be aware and adaptive to what is happening in the live environment.  To guarantee proactive solutions to user requests and problems, these organizations must ensure that their service staff has the best guidance and in-depth knowledge about all the latest industry practices.

This is where ITIL® V3 Operational Support and Analysis (OSA) steps in.

ITIL V3 OSA provides a practical course of action on the implementation of best practice guidelines proven in the industry. With an ITIL V3 OSA Certification, you can become a highly sought-after professional who is ready to take on the challenges of the IT industry.  IT organizations and departments all over the world prefer employees who are certified, as that proves them to be the best in their field.

During the ITIL V3 Operational Support and Analysis Certification course, you will study the practical aspects of the ITIL V3 Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery.  You will also learn the suggested criteria for implementing OSA processes as well as other ITIL V3 concepts.  The ITIL V3 OSA Certification training course will also examine important areas that are intertwined with the processes of Operational Support and Analysis. These include:

• Event Management
• Incident Management
• Request Fulfillment
• Access Management
• Problem Management
• Service Desk
• Technical Management
• IT Operations Management
• Application Management

If you have a thirst for knowledge in these areas and have two to four years of professional experience in the field of IT Service Management, you should make the ITIL V3 OSA Certification your goal.

One prerequisite for the ITIL V3 OSA Certificate is the ITIL V3 Foundation Certificate in IT Service Management. For those who have attained their ITIL V2 Foundation Certification, an ITIL V2 to V3 Bridge Certificate will be necessary. Twelve hours of personal study is recommended and will be helpful to you during the exam but is not required.

The ITIL V3 OSA Certification exam is 90 minutes long, and candidates must earn at least 70% of the marks to pass. The certification exam consists of 8 very complex, multiple choice, scenario-based, gradient scored questions.  Each question will have 4 possible answer options: one which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks. The certification exam is designed to test the concepts and principles you learned during your ITIL V3 OSA training course.

This is where Ashford Global IT (AGIT) will come to your rescue. Students are given practice exam questions regularly to help them prepare for the ITIL V3 OSA Certification exam. In addition, skilled instructors, who have earned their own certifications, will be providing lectures as well as practical training in class. The latter will be helpful in teaching students how to implement ITIL industry practices in their everyday work life.

So come to Ashford Global IT to learn more about the ITIL V3 training!