The ITIL® Operational Support and Analysis (OSA) Certificate is one of the ITIL Intermediate Capability modules you can opt for to delve deeper into certain processes in the Service Lifecycle. These processes include Event Management, Incident Management, Problem Management, Access Management, and Request Fulfilment. By choosing the ITIL OSA Certificate, you will:
- Understand the Operational Support and Analysis processes in your company and how you can enhance these processes to improve your organization’s services and service delivery
- Discover the latest methods to provide support to your customers
- Learn new ways to organize process activities to meet your company’s goals
Ashford Global IT (AGIT) offers the ITIL V3 Operational Support and Analysis Capability course to help candidates prepare for the ITIL OSA Certification exam. This training course is for IT professionals and business managers who have earned their ITIL V3 Foundation Certificate. The main objectives of this five-day certification course include:
- Comprehending the importance of Service Management as a practice
- Understanding the need for ITIL Operational Support and Analysis while offering services
- Understanding how OSA processes are linked with other Service Lifecycle processes
- Learning about the processes, activities, methods and functions used in OSA
- Understanding the metrics used for OSA
- Comprehending the importance of IT security and how it relates to OSA
- Discovering the technology and implementation constraints linked to OSA
- Identifying the challenges, critical success factors, and risks that can affect OSA
To learn more about the ITIL OSA Certification course, contact Ashford Global IT today!
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Are you already proficient in the fundamentals of ITIL®? If so, consider building upon your ITIL base by taking the ITIL V3 Operational Support and Analysis (OSA) Capability course. By successfully completing the ITIL OSA course, students will have the knowledge and skills necessary to implement OSA processes in an organization’s existing framework. Candidates who wish to have a deeper understanding of Operational Support and Analysis processes and procedures will benefit greatly from the course.
In an ITIL V3 Operational Support and Analysis course, students will learn how to plan, implement, and optimize OSA processes. Practical guidance, based upon tested industry methods, is provided. Students will learn how to design and implement integrated end-to-end OSA processes, including Incident Management, Problem Management, Event Management, Request Fulfillment, Access Management, and the Service Desk. The roles, methods, functions, and activities in Operational Support and Analysis are also discussed to ensure a candidate comprehends how critical OSA is to the Service Lifecycle. In addition, students will further their understanding of the Service Lifecycle phases and how to implement them in a real-world business setting. At the end of the training course, students will be fully prepared to take and pass the ITIL OSA Certification exam.
Those interested in this course must already possess an ITIL Foundation Certificate. It is recommended that candidates also have at least two years of experience in IT Service Management. Students who pass the ITIL OSA course will be awarded 4 credits towards the ITIL Expert qualification.
An ITIL OSA training course will enable the student, upon completion, to have the necessary tools to take, and excel in, a professional job in this focus area. In such a position, he or she will help the information technology department of a corporation to successfully optimize their Operational Support and Analysis habits. He or she will have the skills and knowledge to implement OSA processes and activities in the business in a cost-effective and controlled method.
Contact Ashford Global IT today and learn how Operational Support and Analysis processes can benefit your organization!
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The ITIL® V3 Foundation Certificate you earned is just the first of many steps that can further optimize your management and delivery of IT services. If you’re interested in learning how to implement new services in a controlled and cost-effective way, then you should enroll in an ITIL V3 Operational Support and Analysis (OSA) course.
Ashford Global IT (AGIT) offers ITIL V3 Foundation Certificate holders the opportunity to learn the basics of ITIL V3 Operational Support and Analysis in a five-day course. The course will cover the following principles:
- The importance of Service Management as a practice
- The basics of Service Operation
- The importance of OSA
- How the processes of ITIL V3 Operational Support and Analysis interact with other processes in the Service Lifecycle
- The activities and methods used in each of the processes of ITIL V3 Operational Support and Analysis and how to use them to achieve operational excellence
- The need for IT security and its link with ITIL V3 OSA
- The risks, implementation considerations, and success factors associated with ITIL V3 Operational Support and Analysis
AGIT’s skilled instructors will be in charge of providing you with lectures and various hands-on activities. Thus, not only will you be able to understand ITIL V3 Operational Support and Analysis but you will also be able to implement it using the resources your company has.
Once your training is over, your new knowledge will turn you into an important asset for your company; thus, your career will go places.
For more information on the ITIL V3 Operational Support and Analysis course, please contact Ashford Global IT.
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