Business executives have quickly come to realize just how important IT tools are in enhancing the efficiency and effectiveness of delivering IT services. The IT Infrastructure Library® (ITIL®) is one of the best methodologies at a business’s disposal to improve all aspects of IT service delivery. However, this framework is complex and very detailed. Often, business executives don’t have the time to attend traditional training courses to learn about ITIL. Thus, the ITIL for Executives webinar was created to assist with this task.
What Does this Webinar Entail?
The 60-minute ITIL for Executives webinar is designed to teach business executives and upper-level management about the basics of ITIL and the ways in which it can provide benefits to the organization. Specifically, this course outlines how ITIL can assist executives control costs, improve IT service quality, and balance the allocation of resources within a company. Participants will also learn how ITIL can help align IT with business operations. Real-world examples are provided throughout the webinar to help executives relate to the material. At the end of the webinar, there will be a 10 to 15 minute question and answer session.
How Do You Register for the ITIL for Executives Webinar?
To register for the ITIL for Executives webinar, you simply need to sign up on Ashford Global IT’s website. The webinar is delivered once a month and is absolutely free.
Who Should Register for This Webinar?
Anyone who works in an executive position within a company should take the time to register and participate in this webinar. IT executives, senior IT managers, and sales executives who want to have a deeper understanding of ITIL but cannot attend traditional training will all find the ITIL for Executives webinar beneficial.
To learn more about ITIL training, contact Ashford Global IT today!
Tags: itil course, itil for executives, itil training, online itil training
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As an IT professional, you may have already heard about the IT Infrastructure Library® (ITIL®) and how it’s revolutionized IT Service Management (ITSM). As ITIL increasingly becomes the norm for companies big and small, you may want to make the most of the opportunity in front of you. Gaining an ITIL Certificate can open new doors for you on the professional front, and it won’t be long before you will be a sought after name in the field. Enrolling in an ITIL V3 training course at Ashford Global IT (AGIT) will boost your career prospects and prepare you to become one of the best in the business.
AGIT is a leader when it comes to ITIL training not only in Florida but across the country. The ITIL training courses offered have been specifically designed so that working professionals can benefit from them tremendously and continue to climb the ladder of success in their company. Those who are looking for a career switch can also get a foothold in the industry by attending ITIL training. Ashford Global IT offers all the certification modules in the ITIL V3 Qualification Scheme, including the ITIL Foundation course, which is the entry-level module. The ITIL V3 Foundation course introduces you to ITIL and IT Service Management and prepares you for the advanced ITIL training courses.
Ashford Global IT offers three types of the ITIL Foundation course to suit the specific needs of different students perfectly: the traditional classroom program, virtual instructor-led training, and self-paced training. The traditional classroom program is a 3-day, dynamic program that involves face-to-face instruction with no more than 25 students per class. The virtual instructor-led course takes place entirely online; this course is led by a live instructor, and you will be able to communicate with your instructor and classmates through chat windows. This course is conducted over 5 half-day sessions, usually scheduled Monday through Friday from 1pm-5pm EST. The self-paced course allows students to access the course material at their convenience for a period of 20 days.
All of these styles of teaching cover the same material and will fully prepare students to take the ITIL V3 Foundation Certification exam.
Contact Ashford Global IT today for more information on ITIL V3 Foundation training!
Tags: itil certification, itil foundation, itil training, online itil training, self-paced training, virtual instructor led itil foundation
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Service Transition is one of the five stages in the ITIL® Service Lifecycle. This phase is critical in ensuring that business processes, services, and operations are not disturbed when an organization is going through a Change. To learn about the Service Transition phase in-depth, enroll in the ITIL V3 Service Transition Certification course at Florida-based Ashford Global IT (AGIT).
This three-day course provides students with vital information and practical guidance on how to introduce, deploy, transfer and decommission any new or changed services. The ITIL Service Transition course educates candidates on the principles, purpose, and objectives of Service Transition. Students will study the management and control of the processes, activities, and techniques within this Lifecycle phase. Key processes examined in the ITIL V3 Service Transition course include:
- Change Management
- Release and Deployment Management
- Service Validation and Testing
- Service Asset and Configuration Management
- Knowledge Management
- Service Evaluation
In addition, students will learn how components in Service Transition interact with other components in the Service Lifecycle. How to organize Service Transition and measure Service Transition performance will also be covered.
Students will explore the technological considerations, challenges, and critical success factors related to Service Transition. Students will learn through a case-study based approach in a practical, hands-on learning environment.
In order to qualify for the ITIL Service Transition Certification, it is necessary for candidates to possess the ITIL Foundation Certificate.
By attending the ITIL V3 Service Transition course at Ashford Global IT, students will be fully prepared to pass the certification exam. Nevertheless, if an AGIT student is not successful on his or her first attempt at the ITIL V3 Service Transition Certification exam, he or she may take advantage of AGIT’s Success Guarantee. This Guarantee allows the student to re-attend an open-enrollment course at no cost, have access to additional study materials, ask the instructor any questions, and receive a voucher for one exam re-take.
Contact Ashford Global IT today for more information!
Tags: itil certification, itil intermediate level, itil lifecycle stream, itil training, service transition
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After completing their ITIL® Foundation Certification training, individuals can choose to advance to the next level of ITIL Certification, which is the ITIL Intermediate Level. There are two streams in the ITIL Intermediate Level: the Capability Stream and the Lifecycle Stream. Individuals who are interested in learning about the Service Lifecycle and its phases in-depth should select the latter. The ITIL Continual Service Improvement (CSI) Certificate is one of five certifications that candidates can earn in the Lifecycle Stream.
The 3-day ITIL CSI course examines the concepts, processes, policies and methodologies present in the Continual Service Improvement phase of the Service Lifecycle. This ITIL training course also provides an overview of the management and control of activities and techniques within the CSI stage but not the particulars of each of the supporting processes (which are studied thoroughly in the Capability modules).
In the ITIL CSI course, students will review the six steps in the CSI Model:
- What is the vision?
- Where are we now?
- Where do we want to be?
- How do we get there?
- Did we get there?
- How do we keep the momentum going?
The seven steps in the CSI process will also be explored:
- Define what you should measure
- Define what you can measure
- Gather the data
- Process the data
- Analyze the data
- Present and use the information
- Implement corrective action
In addition, students will learn how CSI processes and activities interact with other processes and activities in the Service Lifecycle. The roles and responsibilities in the CSI phase are also examined. Students will study the challenges, critical success factors, and risks related to Continual Service Improvement. This course uses an engaging, scenario-based style of learning to prepare students for the ITIL V3 Continual Service Improvement Certification exam.
Continual Service Improvement is vital in maintaining and enhancing value for customers through continual evaluation and improvement in the quality of services and processes. By understanding CSI, certified professionals can help their IT departments provide customers with high-quality services by identifying and implementing improvements to the IT functions that support the business processes. CSI reviews, analyzes, and makes recommendations on improvement opportunities in each Lifecycle phase.
Contact Ashford Global IT today to learn how Continual Service Improvement can provide value to your organization!
Tags: continual service improvement, csi, itil intermediate level, itil training, lifecycle stream
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The ITIL® V3 Intermediate Level builds on the concepts taught in the ITIL Foundation course. There are two streams in the ITIL Intermediate Level: the Capability Stream and the Lifecycle Stream. The five modules in the Lifecycle Stream focus on the individual Lifecycle phases: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.
This article will address the ITIL Intermediate Qualification: Service Operation Certification course.
Service Operation is responsible for managing and executing the activities and processes required to deliver and manage services at agreed upon levels to business users and customers. There are five underlying processes in Service Operation:
- Incident Management
- Problem Management
- Event Management
- Request Fulfillment
- Access Management
Along with those five processes, there are four main functions in Service Operation:
- Service Desk
- Application Management
- Technical Management
- IT Operations Management
In addition to studying the processes and functions in the Service Operation phase of the Service Lifecycle, students will examine the following subject areas:
- Purpose and Objectives of Service Operation
- Principles Of Service Operation
- Common Service Operation Activities
- Technological Considerations
- Implementation Considerations
By attending the ITIL V3 Service Operation Certification course, candidates will learn how service stability can be maintained while keeping room for changes in design, scale, scope and service levels. Furthermore, candidates will understand the critical success factors and key performance indicators related to Service Operation.
To enroll in the ITIL V3 Service Operation course, students must possess the ITIL V3 Foundation Certificate or the combination of the ITIL V2 Foundation Certificate plus the V3 Bridge Certificate.
By using the knowledge and practical direction gained from this course, candidates can help establish the processes and activities needed in order to run day-to-day IT operations efficiently and effectively. To learn more about Service Operation, contact Ashford Global IT today!
Tags: ITIL, itil intermediate level, itil training, lifecycle stream, service operation
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Information Technology (IT) has permeated virtually every crevice of business today. There are traces of IT in even the smallest of companies, and it can have a profound impact on just how effective companies truly are. IT affects efficiency, effectiveness, profits, costs, productivity, and numerous other areas of a company. One of the most common approaches to IT Service Management is ITIL®, also known as ITIL V3 2011 since it’s now in its third iteration. This framework can help ensure that a company’s goals and IT operations coincide. Taking ITIL training courses will help you understand not only the ITIL framework but also how implementing ITIL can be beneficial to your organization.
The ITIL for Executives course is designed to fit into the busy schedules of business professionals, giving them an overview of the various methodologies that form the backbone of ITIL, providing a detailed but basic understanding of the framework. This class is given in the form of an online webinar and lasts for roughly one hour. There is usually a short fifteen minute question and answer session at the conclusion of the course so that everyone involved has a solid understanding of the information covered. Best of all, the ITIL for Executives webinar is given free of charge.
The main objective of the ITIL for Executives course is to provide business leaders with a concise understanding of just how ITIL impacts their IT operations and how IT as a whole should be geared towards the overall goals of the company. You’ll learn the basics of ITIL, how it relates to your business strategy, and what benefits a company draws from effective use of ITIL. This webinar also focuses on explaining how IT directly affects a company and why effective management of it is a vital aspect of doing business in today’s market.
Taking the time to gain a basic understanding of ITIL and how it can impact your company is vital. It will help you recognize certain areas of your IT Service Management that may need to be addressed or upgraded and why ITIL is such a dominate force in the IT world today. ITIL for Executives is the best way to learn the fundamentals behind this powerful framework in a short period of time. Since there are no fees, no requirements, and no risks or long-term commitments involved, it’s in your best interests to consider learning more.
Contact Ashford Global IT today for more information!
Tags: itil course, itil for executives, itil training, ITIL® V3, online itil training
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IT Service Management (ITSM) is a vital component in the grand machine of business, and one that no company can afford to ignore. There are numerous methodologies that can drive ITSM forward, but the most commonly used is the IT Infrastructure Library® (ITIL®). Essentially, ITIL V3 2011 is a detailed framework that extends through all aspects of IT Service Management, boosting its overall effectiveness while lowering its overall cost.
ITIL cannot be mastered simply by reading a quick Internet article; it takes skilled instructions to understand all facets of the ITIL framework. There are basic elements behind the ITIL V3 Qualification Scheme, and understanding them is important.
There are four levels in the ITIL V3 2011 Qualification Scheme, each one building on the previous level(s) to provide the candidate with a comprehensive understanding of the ITIL framework. The basic, entry-level class is known as ITIL Foundation, and it is just that – a course designed to lay a solid foundation on which to build the rest of the ITIL training.
With the fundamentals mastered, students can choose to enroll in modules in the ITIL Intermediate Level. There are two streams in the ITIL Intermediate Level: the Capability Stream and the Lifecycle Stream. Modules in the Lifecycle Stream take a holistic approach to the phases in the Service Lifecycle while modules in the Capability Stream provide in-depth knowledge on specific types of processes. The ITIL Managing Across the Lifecycle course is the final course in the ITIL Intermediate Level; this course covers the full spectrum of ITIL V3 20011 applications, processes, and implementations.
Following the Intermediate Level, the next step in the ITIL V3 Qualification Scheme is ITIL Expert. In order for candidates to become an ITIL Expert, they must possess the ITIL Foundation Certificate, obtain at least 15 credits from the ITIL Service Lifecycle or Service Capability qualifications, and successfully complete the Managing Across the Lifecycle module. At this level, candidates will have an extensive understanding of ITIL V3 and IT Service Management.
The ITIL V3 Qualification Scheme’s pinnacle is the ITIL Master Qualification, and it requires that the candidate reach the ITIL Expert Level as well as have at least five years of leadership or managerial experience in the IT Service Management field. Mastering ITIL V3 2011 ensures that professionals are fully versed in all aspects of ITIL, that they can readily adapt to changes in the business environment, that they can lead an organization through audits, general improvements, and organizational change, and that they can become an ITIL trainer or consultant. Reaching this level takes effort but the rewards are well worth it as it leads to better pay, more career advancement, and better job opportunities.
To learn more, contact Ashford Global IT today!
Tags: itil certification, itil course, itil qualification scheme, itil training, ITIL® V3
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The ITIL® V3 Service Operation course is one of five modules in the Lifecycle Stream in the ITIL Intermediate Level. This 3-day course examines the overall concepts, processes, policies, and methodologies involved with the Service Operation phase of the ITIL Service Lifecycle.
By attending this course, students will receive an introduction to Service Operation as well as learn the importance of IT Service Management as a practice. The ITIL V3 Service Operation course examines the principles, roles, and responsibilities in Service Operation. The key Service Operation processes studied in this course include Incident Management, Problem Management, Request Fulfillment, Access Management, and Event Management. In order for these processes to perform effectively and efficiently, Service Operation incorporates four main functions: the Service Desk, Application Management, Technical Management, and IT Operations Management. Students will learn how processes in Service Operation interact with other processes in the Service Lifecycle. Other subject areas covered in the ITIL V3 Service Operation course include: Service Operation activities, how to measure Service Operation performance, how to organize Service Operation, technology and implementation considerations associated with Service Operation, and challenges, critical success factors, and risks related to Service Operation. This course prepares students for the ITIL V3 Service Operation Certification exam.
This 90-minute, closed-book exam consists of 8 multiple-choice, scenario-based, gradient-scored questions. Each question will have 4 possible answer options: the best choice is worth 5 marks, the second best choice is worth 3 marks, a not so good choice is worth 1 mark, and one distracter achieves no marks. To earn the ITIL V3 Service Operation Certificate and 3 credits in the ITIL V3 Qualification Scheme, candidates must secure at least 70% of the marks.
To enroll in the ITIL V3 Service Operation course, individuals must hold the ITIL Foundation Certificate in IT Service Management (the V3 Foundation Certificate or the V2 Foundation plus the V3 Foundation Bridge Certificates).
Contact Ashford Global IT today for more information on the ITIL V3 Service Operation course!
Tags: itil certification, itil course, itil intermediate level, itil training, lifecycle stream, service operation
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Improving your knowledge of IT Service Management is easy with the ITIL® V3 Foundation course. This course introduces you to IT Service Management, the ITIL framework, and the Service Lifecycle. The other modules in the ITIL V3 Qualification Scheme build upon the information presented in this course.
What is Studied in an ITIL Foundation Course?
Students will learn the core disciplines and principles of ITIL and IT Service Management. This course explores the five stages of the Service Lifecycle: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. Key Service Lifecycle processes, activities, and roles are studied as well. Students will learn the benefits of implementing ITIL in an organization. This course prepares learners for the ITIL V3 Foundation Certification exam.
What is the ITIL V3 Foundation Certification Exam?
The ITIL V3 Foundation Certification exam is a 60-minute exam that consists of 40 multiple choice questions. Candidates must correctly answer at least 65% of the questions (26 out of 40 questions). Upon successfully completing this certification exam, candidates will receive the ITIL V3 Foundation Certificate and 2 credits in the ITIL V3 Qualification Scheme. Possessing the ITIL Foundation Certificate is a prerequisite for entry into the advanced ITIL training modules.
Are There Any Prerequisites for the ITIL V3 Foundation Course?
To enroll in the ITIL V3 Foundation course, students do not need to have any prior qualifications; however, students will benefit from having some experience with IT service delivery.
Choosing Your Training Style
At Florida-based Ashford Global IT (AGIT), there are three different styles of training that you can choose from when registering for the ITIL V3 Foundation course: traditional classroom training, virtual instructor-led training, and self-paced training. The traditional classroom training option takes place over 3 days, is held in a physical classroom, and is led by a live instructor. The virtual instructor-led training option combines the features of a traditional classroom with an online environment. This training method takes place entirely online but there is a live instructor and a set schedule. This course is conducted over 5 half-day sessions, which are usually scheduled Monday through Friday from 1pm-5pm Eastern Standard Time. Students are able to ask questions and communicate with the instructor and other learners through chat windows. The self-paced training option allows a student to review the course material at his or her own pace. The student will be able to access the online course material at his or her convenience for a period of 20 days.
To learn more about the training options available for the ITIL V3 Foundation course, contact Ashford Global IT today!
Tags: itil course, itil foundation, itil training, ITIL® V3, online itil training
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The 3-day ITIL® V3 Service Transition course is one of five modules in the Lifecycle Stream in the ITIL Intermediate Level. This training course explores the overall management and control of activities within the Service Transition phase. Subject areas in this course include Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Knowledge Management, and Service Evaluation. Other topics covered in the ITIL V3 Service Transition course include:
- The importance of Service Management as a practice
- Service Transition principles
- Service Transition roles and responsibilities
- How processes in Service Transition interact with other Service Lifecycle processes
- Service Transition activities
- Organizing Service Transition
- How to measure Service Transition performance
- Technology and implementation considerations associated with Service Transition
- Challenges, critical success factors, and risks related to Service Transition
This course uses a combination of lecture and scenario-based team and individual activities and exercises to best present the core disciplines of the ITIL Best Practice and prepare learners for the ITIL V3 Service Transition Certification exam.
This 90-minute, closed-book exam consists of 8 multiple-choice, scenario-based, gradient-scored questions. Each question will have 4 possible answer options: the best choice is worth 5 marks, the second best choice is worth 3 marks, a not so good choice is worth 1 mark, and one distracter achieves no marks. To earn the ITIL V3 Service Transition Certificate and 3 credits in the ITIL V3 Qualification Scheme, candidates must secure at least 70% of the marks.
The course is intended for –
- Individuals who wish to receive an in-depth understanding of the Service Transition phase of the ITIL Service Lifecycle.
- IT professionals who are already working in or set to enter a Service Transition environment.
- Individuals who wish to attain the ITIL Expert or ITIL Master qualifications.
To enroll in the ITIL V3 Service Transition course, candidates must possess the ITIL V3 Foundation Certificate or the combination of the ITIL V2 Foundation Certification and the V3 Bridge Certificate.
Contact Ashford Global IT today for more information on the ITIL V3 Service Transition course!
Tags: itil intermediate level, itil training, ITIL® V3, lifecycle stream, service transition
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