The ITIL® V3 Foundation Certificate you earned is just the first of many steps that can further optimize your management and delivery of IT services. If you’re interested in learning how to implement new services in a controlled and cost-effective way, then you should enroll in an ITIL V3 Operational Support and Analysis (OSA) course.

Ashford Global IT (AGIT) offers ITIL V3 Foundation Certificate holders the opportunity to learn the basics of ITIL V3 Operational Support and Analysis in a five-day course. The course will cover the following principles:

• The importance of Service Management as a practice
• The basics of Service Operation
• The importance of OSA
• How the processes of ITIL V3 Operational Support and Analysis interact with other processes in the Service Lifecycle
• The activities and methods used in each of the processes of ITIL V3 Operational Support and Analysis and how to use them to achieve operational excellence
• The need for IT security and its link with ITIL V3 OSA
• The risks, implementation considerations, and success factors associated with ITIL V3 Operational Support and Analysis

AGIT’s skilled instructors will be in charge of providing you with lectures and various hands-on activities. Thus, not only will you be able to understand ITIL V3 Operational Support and Analysis but you will also be able to implement it using the resources your company has.

Once your training is over, your new knowledge will turn you into an important asset for your company; thus, your career will go places.

For more information on the ITIL V3 Operational Support and Analysis course, please contact Ashford Global IT.