Ashford Global IT
1800 Pembrook Dr. Suite 300
Orlando, Florida 32810
Toll Free: (888) 838-5498
Local: (407) 612-6999
The ITIL® Foundation Training Course – A Brief Overview
Drawing on the international public and private sectors, the IT Infrastructure Library® (ITIL®) provides an in-depth set of best practice guidance which can provide greater value to customers, in the form of services. ITIL is the most widely-accepted approach towards IT Service Management (ITSM) in the world.
There are four levels in the ITIL V3 Qualification Scheme: ITIL Foundation in IT Service Management, ITIL Intermediate Level, ITIL Expert, and ITIL Master.
The ITIL V3 Foundation training course focuses on introducing the basic principles and concepts of ITIL and ITSM. This course identifies the five stages of the Service Lifecycle (Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement) and describes the key processes, roles, and activities that take place within each stage. Students will learn how they can integrate the Service Lifecycle into their business’s IT infrastructure. Through the ITIL Foundation course, students will gain a deeper understanding of how IT and business processes can collaborate to increase overall business productivity and efficiency. Students will also learn how to make the dynamic relationship between IT and customers more proactive. Students will study ITSM and ITIL concepts through exciting and interactive lectures, discussions, and hands-on activities.
The ITIL V3 Foundation course fully prepares students to pass the certification exam. The ITIL V3 Foundation Certification exam consists of 40 multiple choice questions, which must be answered within 60 minutes. The pass score is 65% (26 out of 40 questions). Professionals who successfully complete the ITIL Foundation Level can continue to the ITIL Intermediate Level.
Ashford Global IT (AGIT) provides ITIL Foundation training throughout the United States. Students can choose to enroll in open-enrollment classes, onsite training, virtual instructor-led classes, or self-paced training. With AGIT, you will receive convenient, professional, and student-focused instruction. The instructors at AGIT have an average 15 years of training and field experience and a talent for making the ITIL material understandable and relatable. In addition, AGIT offers a Success Guarantee if a student is not successful on his or her first attempt on the ITIL Foundation Certification exam. This guarantee permits the student to receive a voucher for one exam re-take, access to additional course material, contact with instructors, and the opportunity to re-attend an open-enrollment course at no cost. Please note that this guarantee does not apply to the Self-Paced ITIL V3 Foundation course.
Contact Ashford Global IT today for more information!
