Ashford Global IT
1800 Pembrook Dr. Suite 300
Orlando, Florida 32810
Toll Free: (888) 838-5498
Local: (407) 612-6999
Service Operation Processes: Request Fulfillment
Within the Service Operation phase of the ITIL® Service Lifecycle, there are many processes and functions that are critical for the success of any organization. Request Fulfillment is one such Service Operation process. This process involves handling Requests from users and providing whatever they have requested. Although there are usually many Service Requests in an organization, most are low-cost, low-risk Requests that are fulfilled on a daily basis. For example, someone may need to reset a password or retrieve login information. These are not critical issues for the organization but do need to be addressed. Because these Service Requests are generally small, they are better served by a separate process rather than being lumped in with Incident Management or Problem Management.
The objectives of the Request Fulfillment process include:
- To provide a channel where users can provide information and get information in return. This information is related to the IT infrastructure and operations.
- To deliver standard service operations, including repairs, maintenance, and other issues that are on a minor scale.
- To manage and fulfill Service Requests in an effective and efficient manner.
Even though this process is designed to take care of small issues, Request Fulfillment is a big part of the successful integration of the Service Operation phase in an organization. The value of Request Fulfillment comes in providing effective and quick access and resolution that organizational staff can use to improve the products, services, and productivity of employees within the business. This process reduces paperwork, red tape, and other issues that often arise in IT departments in regards to basic and small issues that occur.
To learn more about Request Fulfillment, enroll in the ITIL V3 Service Operation course or the ITIL V3 Operational Support and Analysis course at Ashford Global IT!
