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Roles Within Service Asset and Configuration Management
ITIL® V3 provides IT organizations with practices and strategies that will help these organizations monitor and improve the process of producing services. This will result in maximum benefits to the company. Previously, IT organizations didn’t do so well when adapting to changes that were part of the growth process. Of course, organizations that do not grow with time fail terribly. Therefore, many of today’s IT organizations are following the practices mentioned in ITIL V3 because these strategies have proven to lead companies to success.
Out of the various processes in ITIL V3, Service Asset and Configuration Management (SACM) remains one of the most crucial ones. Numerous aspects of maintaining and configuring Service Assets are described in this process, but many IT organizations fail to understand them. However, unlike in ITIL V2, ITIL V3 has provided a detailed analysis of SACM and each of the roles in SACM. To understand these roles, it is essential to first know what SACM is and the concepts involved.
A Brief Description of SACM
Service Asset and Configuration Management includes practices and strategies related to controlling IT items and assets within an organization. In light of financial and legal constraints in the current IT environment, focus must be placed on the management and deployment of Service Assets. For this, SACM offers some strategies that will simplify the configuration and management of Service Assets.
All the information within Service Asset and Configuration Management is stored in the Configuration Management System (CMS). The CMS can have one or more physically existing Configuration Management Databases (CMDBs). These databases contain up-to-date information pertaining to all the Service Assets within the organization.
The Service Asset and Configuration Management process has to be developed keeping in view the SACM policy. Once the policy is developed, organizations need to implement it. All the changes in Service Asset and Configuration Management must be controlled through Change Management. Any IT organization that wants to be successful must follow the standard SACM policies.
6 Key Roles Within Service Asset and Configuration Management
- Service Asset Manager – Responsible for reviewing and approving the Service Asset policy as well as monitoring the Asset Database.
- Configuration Manager – Responsible for monitoring the existing CMS as well as analyzing the scope of the CMS. A Configuration Manager also puts into action the organization’s Configuration Management policies and standards.
- Configuration Analyst – In charge of analyzing all the Asset and Configuration Management processes. A Configuration Analyst is responsible for training all Asset and Configuration Management specialists as well as leading the creation and implementation of the Asset and Configuration Management plans and processes.
- Configuration Administrator/Librarian – Responsible for safeguarding all the master copies of CIs.
- CMS/Tools Administrator – Responsible for evaluating Asset and Configuration Management tools.
- Configuration Control Board – Responsible for reviewing changes in Service Asset and Configuration Management along with other aspects critical to an organization’s network strategy.
All of these roles are discussed in-depth in ITIL V3’s SACM module. Service Asset and Configuration Management is studied in both the ITIL V3 Service Transition course and the ITIL V3 Release, Control and Validation course.
For an IT organization to be successful, the workforce has to be highly efficient. If you are looking to become well-versed with the concepts of SACM, you should consider Ashford Global IT as this company provides thorough training in all the courses in the ITIL V3 Qualification Scheme.
Head to Ashford Global IT to learn how Service Asset and Configuration Management can help manage your company’s assets!
