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Role of a Configuration Administrator/Librarian As Stated In ITIL® V3
ITIL® V3 offers techniques, strategies, and processes which IT organizations can implement in order to grow, improve, and thrive in the IT industry. This framework is a complete guide that provides important practices, processes, and procedures that an organization can tailor to fit its needs. By implementing the ITIL framework, an organization will be able to adapt to changes seamlessly and continue to meet customers’ demands by offering high-quality services.
ITIL V3 highlights key roles that are vital for the success of an organization. A Configuration Administrator/Librarian is one such role that plays an important part in the Service Transition phase of the Service Lifecycle. A Configuration Administrator/Librarian is responsible for managing important documents registered with Service Asset and Configuration Management. These include master copies of software, assets, and Configuration Items (CIs).
Responsibilities of a Configuration Administrator/Librarian
The following are the responsibilities of a Configuration Administrator/Librarian as stated in ITIL V3:
- A Configuration Administrator/Librarian is the only person who has the authority to manage the Configuration Management Library and all the master copies of CIs.
- This role is responsible for the acceptance, identification, storage and withdrawal of all supported CIs.
- A Configuration Administrator/Librarian provides information on the status of CIs.
- In a multi-customer environment, the Configuration Administrator/Librarian is the super user for all the accounts that are assigned to him or her.
- The Configuration Administrator/Librarian is responsible for ensuring that all the CIs are registered and that these records are correct and up to date.
- He/she should update a CI record as soon as a Change occurs.
- The Configuration Administrator/Librarian is responsible for registering a new CI when needed, transitioning a CI into a new state, creating or adding new features to a CI, viewing and monitoring all CIs, and removing a CI when it is not needed.
The role of a Configuration Administrator/Librarian is well defined in the Service Transition module of ITIL V3. For those who wish to learn more about the position of a Configuration Administrator/Librarian, enroll in the ITIL V3 Service Transition course at Ashford Global IT.
