Ashford Global IT
1800 Pembrook Dr. Suite 300
Orlando, Florida 32810
Toll Free: (888) 838-5498
Local: (407) 612-6999
ITIL® V3 Operational Support and Analysis
“Extending Your IT Service Management Skills for a More Efficient You”
As part of your IT Service Management training, you may have had to take the ITIL® V3 Foundation certification course. However, that is just the beginning of many certificates which are designed to help you improve your IT department’s operations. One of the essential qualifications you should consider is the Operational Support and Analysis Certificate.
Q1) What is the Operational Support and Analysis Course?
The ITIL V3 Operational Support and Analysis course is one of the modules which will teach you the industry best practices in Service Management and then test and validate your knowledge. The training provided is designed to enable the holders of the ITIL V3 Operational Support and Analysis Certificate to apply Operational Support and Analysis practices that help in supporting the Service Management Lifecycle.
Q2) What are the topics covered during the training period?
During the five-day training period, you will have maximum exposure to the following topics:
- An introduction and overview of Service Management and Operational Support and Analysis
- Core Service Operation Processes
- Incident Management
- Request Fulfillment
- Problem Management
- Access Management
- Service Desk
- Service Operation Functions
- Technology Considerations
- Implementation Considerations
Under each of these are at least four sub-topics which explain each aspect of the ITIL V3 Operational Support and Analysis processes.
Q3) What are the benefits of this training?
As mentioned earlier, the basic benefits you will acquire are improved skills and a better understanding of the Service Lifecycle. Both of these are possible because of your knowledge of the following:
- The importance of Service Management as a practice concept and Service Operation principles, purposes and objectives
- The need for Operational Support and Analysis during a service
- The way each process of OSA interacts with other Service Lifecycle processes
- The processes, activities, methods and functions for effective Operational Support and Analysis
- Ways of using ITIL V3 Operational Support and Analysis to improve operational procedures
- How to measure OSA
- How IT Security contributes to OSA
- The technological and implementation considerations that surround OSA
- OSA’s challenges, success factors, and risks
Q4) How can Ashford Global IT be of assistance?
We at Ashford Global IT will train you for the ITIL V3 Operational Support and Analysis Certificate by arranging for a five-day training session whenever you require it. With a maximum of 12 students per course, you will have the attention you need in order to succeed in the certification exam. With the right instructor and the use of different equipment in class, passing the test is one thing you won’t need to worry about.
Now that you know what you will be getting if you pursue the ITIL V3 Operational Support and Analysis certificate, are you ready to take on this challenge?
