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ITIL® V3 Foundation – Understanding the Framework
Overview
ITIL® V3 Foundation is an entry level course in the Information Technology Infrastructure Library (ITIL) V3 scheme. The ITIL V3 scheme is based on four levels: Foundation, Intermediate, Expert, and Master. The very first level certification course, i.e. ITIL V3 Foundation, covers the basics of ITIL and provides an insight into the processes, standards, terminologies, and concepts of ITIL. This course is a prerequisite for all higher level courses in the ITIL V3 Certification process.
As many organizations and businesses incorporate IT into their infrastructure, defining a set of best practices that serve IT needs is becoming more important. ITIL V3 is a comprehensive library that defines concepts and best practices for IT development and IT Service Management (ITSM). ITIL V3 has become an industry standard for organizations these days. That is because it implements an efficient framework for ITSM.
Who Needs It?
ITIL V3 Foundation training is best for those individuals who do not have the basic knowledge of the ITIL framework or the best practices in IT Service Management. The ITIL V3 Foundation Certificate is a prerequisite for all other ITIL certification courses. The knowledge from this training course enables those applying for the ITIL V3 Foundation Certificate to understand how to use ITIL to improve and enhance of the quality of IT services within their organizations.
The ITIL V3 Foundation course provides knowledge and awareness that is highly valuable for those who are planning to adopt ITIL within their organization. The training may also prove to be equally beneficial for those who want to contribute to ongoing improvement programs that are designed to enhance their companies’ IT services.
Areas Covered in This Course
The ITIL V3 Foundation Certificate demonstrates that a person has a full understanding of ITIL processes, functions, and their relations. There are essentially twelve areas that are covered in the ITIL V3 Foundation course. All the topics examined in this course fall under two main disciplines of ITIL: Service Support and Service Delivery.
Service Support
Service Support is an ITIL V3 discipline that focuses on the users and customers of the services. Service Support makes sure that users have full access to the services they require, so that can carry out their work and accomplish the organization’s goals and objectives. These processes/functions include:
- Service Level Management
- IT Service Continuity Management
- Financial Management
- Availability Management
- Capacity Management
- Security Management
Service Delivery
This ITIL V3 discipline is concerned with providing proper support to business users. Businesses are the main customers who will be using the services offered. These processes/functions are:
- Problem Management
- Service Desk
- Incident Management
- Configuration Management
- Release Management
- Change Management
ITIL V3 Foundation Examination
The ITIL V3 Foundation Certification exam tests and assesses the candidate on the basis of how well he or she knows and understands the basic concepts and practices of ITIL. Certification candidates must score at least 65% on the ITIL V3 Foundation Examination, which consists of 40 multiple choice questions.
