Ashford Global IT
1800 Pembrook Dr. Suite 300
Orlando, Florida 32810
Toll Free: (888) 838-5498
Local: (407) 612-6999
ITIL Training for the IT Professional
Taking ITIL training classes show that you are committed to furthering your career. By understanding how ITIL controls or reduces IT costs, improves alignment with business objectives, and increases service effectiveness, you signal to your management that you are ready for additional responsibility.
Students who hold the Foundation Certificate in ITIL Version 1 or ITIL Version 2 may take the ITIL Version 3 Foundation Bridge Certification Exam and then may choose either the Lifecycle modules or the Capability modules. If students have Practitioner credits, they may continue with the Practitioner modules and take the ITIL V3 Managers Bridge.
Students with the ITIL Version 3 Foundation Certification may choose either the Lifecycle modules or the Capability modules; mixing classes from each track is not recommended. Each track in itself will give a full picture of ITIL, but if tracks are mixed, gaps are likely.
Prospective students who wish to concentrate on ITIL’s standards from a functional perspective may be interested in the Capability modules. Capability modules include Service Offerings and Agreements, which will be valuable to those who monitor process performance. Software quality and test personnel will benefit from the Release, Control and Validation module. Front line IT personnel will find Operational Support and Analysis, which examines Event, Access, Incident, Problem, and Request Fulfillment Management Processes as well as Service Desk and IT Operations Management, helpful. Personnel monitoring resource (database, network, process) performance or security to ensure optimal performance will be interested in the Planning, Protection and Optimization module. (You may also be interested in our Security certifications.)
Others may want to take a Lifecycle approach to training. These classes take a holistic approach to ITIL, which emphasize the need to work with business users to determine the most effective strategies and approaches to provide the services needed. Once the strategy and business needs are agreed upon, IT can build effective processes and proactively manage development and production environments for optimal results.
The Lifecycle courses include:
Our Service Strategy (SS) class focuses on developing the goals, requirements, and value to the business of a particular service, and designing effective and efficient processes to deliver that service as a strategic asset to the business. Service Strategy sets the objectives, policies, and guidelines for providing services to customers.
Our Service Design (SD) class focuses on guidance for the design and development of services by examining service levels expected and agreed upon, organizational capacity and availability, supplier logistics, and overall service continuity. Students will learn best practices for management of people, processes, products, and partners.
Our Service Design (SD) class focuses on guidance for the design and development of services by examining service levels expected and agreed upon, organizational capacity and availability, supplier logistics, and overall service continuity. Students will learn best practices for management of people, processes, products, and partners.
Our Service Transition (ST) class provides a focus on how to develop or improve existing capabilities for transitioning the new capabilities into operation and controlling the risk of failure or service disruption. This includes the management of processes as well as systems and functions to package, build, and test a release into production.
Our Service Operation (SO) class focuses on methods to coordinate and perform activities with efficiency and effectiveness and to ensure customer value to the business. Students will learn how optimization of plans and designs are measured and how budget results are reported. This is where the actual value of a service is seen by the customer.
Our Continual Service Improvement (CSI) class focuses on how IT must continually align and re-align services in order to maintain and improve value to the customer. Students will learn the processes of measuring, reporting, and showing customer ROI. Because the CSI process relates to all of the Lifecycle processes, students will see how review, analysis, and recommendations of processes in each phase of the Lifecycle, in order to continually improve operations at all levels, add value. The CSI process increases organization efficiency, improves integration between people and processes, and helps reduce redundancy.
This diagram shows the progression of courses to ITIL Master:
.jpg)
