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ITIL Manager
An ITIL Manager, also called an ITIL Service Manager, refers specifically to the ITIL V2 Manager’s Certificate in Information Technology Service Management. This certification is based on two grueling, three hour essay tests, which are designed to demonstrate one’s thorough understanding of the practical application of ITIL theory. The equivalent V3 title to V2 ITIL Manager is ITIL Expert.
Does the term "ITIL Manager" exist in ITIL V3?
In ITIL V3, the term “ITIL Manager” holds little meaning, as it could refer to specific roles for persons acting as process managers, such as Incident Manager, Change Manager, Problem Manager, Capacity Manager, etc. These managers oversee and guide staff in achieving the objectives of each specific process. See ITIL Training for the IT Professional for a description of ITIL Certification steps.
Does the term "ITIL Manager" exist in ITIL V3?
In ITIL V3, the term “ITIL Manager” holds little meaning, as it could refer to specific roles for persons acting as process managers, such as Incident Manager, Change Manager, Problem Manager, Capacity Manager, etc. These managers oversee and guide staff in achieving the objectives of each specific process. See ITIL Training for the IT Professional for a description of ITIL Certification steps.
