Ashford Global IT
1800 Pembrook Dr. Suite 300
Orlando, Florida 32810
Toll Free: (888) 838-5498
Local: (407) 612-6999
All You Need to Know About ITIL® V3 Operational Support and Analysis
After you have received your ITIL® V3 Foundation Certificate, you have become a valuable asset to your company. With your newfound knowledge of the Service Lifecycle, you are able to manage your IT department more efficiently. However, your knowledge isn’t complete yet. To enhance your knowledge and your IT Service Management skills, you should consider taking the ITIL V3 Operational Support and Analysis (OSA) Certification course.
ITIL Operational Support and Analysis
The ITIL Operational Support and Analysis course is a five-day training session that will teach you the practical features of the ITIL V3 Service Lifecycle and the processes which are linked to the Operational Support and Analysis of services and service delivery. During this course, you will learn the operational-level process activities and the methods and approaches which accompany them.
Once your training is over, you will have competencies in:
- Understanding the importance of Service Management
- Operational Support and Analysis principles
- The importance of ITIL Operational Support and Analysis when providing IT services
- How OSA processes interact with other processes in the Service Lifecycle
- The processes, activities, methods and functions used in Operational Support and Analysis
- How to use Operational Support and Analysis processes to attain operational excellence
- Measuring ITIL OSA
- Why IT Security is important and how it complements OSA
- Comprehending technology and implementation considerations that arise with Operational Support and Analysis
- Operational Support and Analysis challenges, critical success factors and risks
Operational Support and Analysis Certification Exam
Besides the competencies you will gain with your OSA training, you will have a chance to attain your ITIL V3 Operational Support and Analysis Certificate. To do so, you must attempt a paper-based exam which consists of eight complex, scenario-based multiple choice questions. Each question will have 4 possible answer options, one which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks. You will have 90 minutes to answer, or a maximum of 120 minutes if you are attempting the exam in a language other than your native language. In order to pass this exam and get your Certificate, you need to secure at least 70% of the marks.
Course and Exam Prerequisites
If you are interested in an Intermediate ITIL V3 Certification, manage Operational Support and Analysis processes, or are in charge of implementing IT Service Management programs, this is the course you should take. However, you need to hold a ITIL V3 Foundation Certificate or have the ITIL V2 Foundation Certificate along with a V3 Foundation Bridge Certificate. Aside from that, having two to four years of professional experience will help you understand the material taught with ease.
At Ashford Global IT, getting sufficient training for your ITIL V3 Operational Support and Analysis Certificate cannot be any easier. So, come on over and give a boost to your IT Service Management skills.
